Guest Experience

7 days ago

Singapore THE ASSEMBLY PLACE HOLDINGS PTE. LTD. Full time

**Job Summary**:
We are seeking a proactive and detail-oriented Guest Experience & Housekeeping Lead to oversee the housekeeping function across our co-living properties in multiple locations. This role is responsible for managing the housekeeping team, planning staff schedules, maintaining high standards of cleanliness, and ensuring efficient inventory and supply control.

**Key Responsibilities**:
**1. Team Management**:

- Lead, supervise, and motivate a team of housekeepers deployed across various properties.
- Recruit, onboard, and train new housekeeping staff on SOPs, safety standards, and service quality.
- Conduct regular performance reviews and provide feedback and development opportunities.
- Coordinate inter-property coverage and manage manpower allocation efficiently.

**2. Scheduling & Deployment**:

- Prepare and manage weekly housekeeping duty rosters for all sites.
- Ensure adequate coverage for routine cleaning, turnover services, and ad-hoc requests.
- Monitor attendance, punctuality, and productivity of the housekeeping team.

**3. Quality & Operational Standards**:

- Maintain a consistent level of cleanliness and presentation across all rooms and common areas (e.g. kitchens, bathrooms, lounges, corridors).
- Conduct routine site inspections and implement corrective measures promptly.
- Address resident feedback and complaints in a timely and professional manner.

**4. Inventory & Supplies Management**:

- Oversee stock levels of cleaning supplies, linens, amenities, and equipment across all locations.
- Track usage, control wastage, and ensure timely ordering and replenishment of items.
- Maintain relationships with vendors and support cost-effective purchasing.

**5. Reporting & Coordination**:

- Maintain cleaning logs, inspection records, and supply inventory reports.
- Work closely with the operations, maintenance, and guest experience teams to ensure smooth handovers and high resident satisfaction.
- Support periodic audits and ensure compliance with hygiene, safety, and operational standards.

**Requirements**:

- Minimum 3-5 years of housekeeping experience, preferably in hospitality, serviced apartments, or co-living.
- Proven leadership experience managing multi-site housekeeping teams.
- Strong organizational and scheduling skills.
- Proficiency in Microsoft Office; familiarity with property or facility management software is a plus.
- Ability to travel between properties regularly.
- Good interpersonal and communication skills in English (other local languages a plus).

**Preferred Traits**:

- Self-motivated, hands-on, and detail-oriented
- Excellent time and people management
- Adaptable and resourceful in a dynamic working environment
- Strong sense of responsibility and pride in maintaining high cleanliness standards

  • Guest Experience

    5 days ago

    Singapore Public Service Division Full time $35,000 - $45,000 per year

    [What the role is]Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource.We are looking for a dynamic candidate to join the Operations Department as a Guest Experience & Retail...

  • Guest Experience Executive

    1 week ago

    Singapore CONRAD SINGAPORE MARINA BAY Full time $60,000 - $120,000 per year

    A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will it be like to work for this Hilton Brand?Smart...

  • Guest Experience Manager

    5 days ago

    Singapore VOCO ORCHARD SINGAPORE Full time

    **About Us** voco Orchard Singapore is seeking a dynamic and passionate Guest Experience Manager to be part of its dynamic team, providing unstuffy service to our valued guests.. As Guest Experience Manager, you will take full responsibility for the efficient operation of the Guest Experience department and Club Lounge Operations. Your mission is to deliver...

  • Guest Experience Manager

    20 minutes ago

    Singapore Gentle Giant Ventures Full time

    **About the Space** Located in the heart of Singapore’s Central Business District, this modern dining and social concept blends elevated local flavours with contemporary presentation, offering both comfort and creativity across its food and beverage program. The space is intimate yet energetic, featuring a central bar, cozy booths, and a private dining...

  • Guest Experience Agent

    2 weeks ago

    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    **What’s the job?** Guest Experience Agents (GEA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and...

  • Guest Experience Manager

    5 days ago

    Singapore Spayse Full time

    -Job Information - Permanent - Singapore - Posted 3 hours ago - Up to US$6720 per month GBP / Year Job Details **Guest Experience & Service Quality Manager**, Luxury Five-Star Hotel, Singapore** **Salary up to SGD 9,000 per month (USD 6,720 per month)** We are looking for a **Guest Quality Manager** to look after all guest services at a luxury five-star...

  • Guest Experience Expert

    2 weeks ago

    Singapore Marriott International, Inc Full time

    **Job Number** 24025702 **Job Category** Rooms & Guest Services Operations **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    5 days ago

    Singapore Marriott International, Inc Full time

    **Job Number** 24067869 **Job Category** Rooms & Guest Services Operations **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Manager

    2 days ago

    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    **What do we expect from you? Under the general guidance of the Front Office Manager (FOM), encourage guest loyalty by building an engaging, dynamic, experience for all hotel guests and by supporting a seamless, branded guest experience throughout the portfolio. **How your day looks like?** - Be the “Mayor of the property”, guest advocate and host, and...

  • Guest Experience Associate

    10 minutes ago

    Singapore WHITE BEEHOON RESTAURANT PTE. LTD. Full time

    **Job Description**: - To ensure that all guests are welcomed with warmth. - To engage the guests when they are in queue to recommend our signature dishes and provide required assistance. - If there are big group of guests, let the guests know of our seating policy when they are in the queue. - To engage interested mall patrons in our promotions and to try...