Guest Experience

6 days ago

Singapore THE ASSEMBLY PLACE HOLDINGS PTE. LTD. Full time

**Job Summary**:
We are seeking a proactive and detail-oriented Guest Experience & Housekeeping Lead to oversee the housekeeping function across our co-living properties in multiple locations. This role is responsible for managing the housekeeping team, planning staff schedules, maintaining high standards of cleanliness, and ensuring efficient inventory and supply control.

**Key Responsibilities**:
**1. Team Management**:

- Lead, supervise, and motivate a team of housekeepers deployed across various properties.
- Recruit, onboard, and train new housekeeping staff on SOPs, safety standards, and service quality.
- Conduct regular performance reviews and provide feedback and development opportunities.
- Coordinate inter-property coverage and manage manpower allocation efficiently.

**2. Scheduling & Deployment**:

- Prepare and manage weekly housekeeping duty rosters for all sites.
- Ensure adequate coverage for routine cleaning, turnover services, and ad-hoc requests.
- Monitor attendance, punctuality, and productivity of the housekeeping team.

**3. Quality & Operational Standards**:

- Maintain a consistent level of cleanliness and presentation across all rooms and common areas (e.g. kitchens, bathrooms, lounges, corridors).
- Conduct routine site inspections and implement corrective measures promptly.
- Address resident feedback and complaints in a timely and professional manner.

**4. Inventory & Supplies Management**:

- Oversee stock levels of cleaning supplies, linens, amenities, and equipment across all locations.
- Track usage, control wastage, and ensure timely ordering and replenishment of items.
- Maintain relationships with vendors and support cost-effective purchasing.

**5. Reporting & Coordination**:

- Maintain cleaning logs, inspection records, and supply inventory reports.
- Work closely with the operations, maintenance, and guest experience teams to ensure smooth handovers and high resident satisfaction.
- Support periodic audits and ensure compliance with hygiene, safety, and operational standards.

**Requirements**:

- Minimum 3-5 years of housekeeping experience, preferably in hospitality, serviced apartments, or co-living.
- Proven leadership experience managing multi-site housekeeping teams.
- Strong organizational and scheduling skills.
- Proficiency in Microsoft Office; familiarity with property or facility management software is a plus.
- Ability to travel between properties regularly.
- Good interpersonal and communication skills in English (other local languages a plus).

**Preferred Traits**:

- Self-motivated, hands-on, and detail-oriented
- Excellent time and people management
- Adaptable and resourceful in a dynamic working environment
- Strong sense of responsibility and pride in maintaining high cleanliness standards

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