Technical Manager
2 days ago
**Technical Service Delivery Manager - High Performance Computing (HPC)**:
**Responsibilities**:
- **Client Communication**
Serve as the primary point of contact for clients in the HPC domain—understanding their needs and communicating technical solutions effectively.
- **Service Delivery Oversight**
Manage the delivery of technical services related to all components deployed in a high-performance computing cluster, ensuring that tasks are completed on time, within budget, and meet quality standards.
- **Team Management**
Lead and mentor a team of technical professionals specializing in HPC, including assigning tasks, providing guidance, and ensuring that team members have the necessary resources and support to perform their roles effectively.
- **Quality Assurance**
Implement processes and procedures to ensure that HPC services meet agreed-upon standards and client requirements, maintaining high levels of quality and customer satisfaction.
- **Problem Resolution**
Identify and resolve issues that arise during service delivery, whether technical, operational, or interpersonal in nature, ensuring that client needs are addressed promptly and effectively.
- **Performance Monitoring**
Monitor the performance of HPC services, tracking key metrics, identifying areas for improvement, and implementing strategies to optimize service delivery processes.
- **Risk Management**
Assess and mitigate risks associated with HPC service delivery, proactively identifying potential issues and implementing measures to mitigate their impact.
- **Continuous Improvement**
Drive continuous improvement initiatives to enhance the efficiency, quality, and effectiveness of HPC service delivery processes, staying abreast of industry trends and best practices.
**Qualifications**:
- Bachelor’s degree in **Computer Science, Engineering**, or a related field; an advanced degree is preferred.
- Proven experience in the **High-Performance Computing (HPC)**domain, with a strong understanding of HPC architectures, technologies, and best practices.
- Previous experience in a **Technical Service Delivery Management**role, with a track record of successfully managing teams and delivering technical services to clients.
- Excellent communication skills, with the ability to effectively interact with clients, team members, and stakeholders at all levels.
- Strong leadership and team-building skills, with the ability to motivate and inspire team members to achieve their goals.
- Solid problem-solving and decision-making abilities, with a proactive approach to identifying and addressing issues.
- Experience with **Project Management**methodologies and tools, with a focus on delivering projects on time and within budget.
- Certification in **ITIL Foundation**or higher.
- Certification in **Project Management**(e.g., PMP) or relevant technical certifications (e.g., **AWS Certified Solutions Architect**, **Nvidia CUDA Developer**) is a plus.
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