Junior IT Support Specialist
18 hours ago
**_About the Role _**
Join the dynamic IT team at **Ai Huawen Education**as a **Junior IT Support Specialist**. In this role, you’ll provide essential on-site technical support to our educators and staff, ensuring the seamless functioning of IT systems and smart classroom technologies that power our AI-based learning environments across multiple campuses.
You’ll also assist with occasional e-commerce and digital media tasks to support the organisation’s online presence.
**_Key Responsibilities _**
- Troubleshoot hardware issues (e.g. PCs, printers, smart boards) and software problems (e.g. Windows OS, Microsoft 365)
- Install, configure, and maintain classroom technology such as projectors, smart boards, and audio-visual systems
- Log technical incidents and resolutions in the internal ticketing system
- Provide prompt, user-friendly support to teaching and administrative staff using our AI learning tools
- Assist with testing and deployment of new devices, software updates, and AI platform enhancements
- Support ad-hoc digital tasks, including simple video editing, social media content management, and search engine account maintenance
**_Requirements _**
✔ **Diploma/ITE cert or below**in IT/Computing (fresh graduates encouraged to apply)
✔ Fresh graduates are welcome; basic troubleshooting skills required
✔ Basic knowledge of Windows and Microsoft Office troubleshooting
✔ Interest in education technology or AI-based learning tools is a plus
✔ Prior experience with LMS (Learning Management System) projects is an advantage
✔ Ability to work independently and respond to on-site issues promptly
**_Why Join? _**
Competitive salary with opportunities for growth
Supportive and collaborative team culture
Subject**:Junior IT Support Application-Your Name
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