Business Analyst

2 days ago

Singapore Singapore Airlines Full time

**Key Responsibilities**
- Map and analyse existing B2B Sales and Servicing business processes to identify inefficiencies and opportunities for optimisation
- Develop a strategic roadmap for GenAI integration across the B2B customer journey
- Design and implement reimagined workflows leveraging Generative AI technologies
- Collaborate with Sales, Sales Operations, IT, and Data Science teams to build and deploy AI-powered solutions
- Lead process automation initiatives using GenAI to reduce manual effort and improve accuracy
- Establish metrics and KPIs to measure the impact of GenAI implementations

**Requirements**:

- Bachelor’s degree in in Business, Computer Science, or related field preferred
- Experience in business transformation, process optimization, or similar roles
- Strong understanding of B2B sales and customer service operations
- Excellent analytical skills with the ability to translate business needs into technical requirements
- Experience with workflow automation tools and systems integration
- Project management expertise with a track record of successful implementation
- Strong communication skills and ability to explain complex technologies to non-technical stakeholders
- Change management experience

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