Policy Specialist

6 days ago

Singapore SALT TALENT SEARCH PTE. LTD. Full time

SALT talent is hiring Policy Support Specialist for a social media client on a 6-month & extendable contract assignment.

The incumbent supports public figures and media partners, responsible for managing the support process, quality, reporting, escalations, and communication with wide range of stakeholders. The focus will be on Support for Products and Non-fraud Policies.

What you’ll do:

- Support vendors to understand the impact of policy changes on the team's current work and surface gaps in policy, process, and tools
- Effectively manage a set of support queues, respond and resolve support cases and escalations with high quality, speed, empathy and accuracy
- Partner with vendors to ensure that feedback is shared with relevant teams and proactively track the impact and success of remediation plans.
- Potential for up to 12 hours a month spent on on-call weekend shift, the on-call hours are typically from 9:00am - 6:00pm Singapore Standard Time

**What you’ll need**:

- 2-3 years’ experience in an online operations, policy support, technical support or product support environment
- Experience communicating the results of analyses in a clear and effective manner
- Experience working with global teams
- Experience working in media, politics & government, broadcasting, and news organizations will be a big plus

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