Senior Client Specialist

AlphaDesk is LSEG’s Order and Portfolio Management Software. AlphaDesk develops and supports the software for hedge funds and asset managers globally. We are a complementary team with good technical skills, and the quality of our software and client services is at the core of our business.

Our clients use AlphaDesk to handle their trading, monitoring, and reporting of their investments. Clients value our ability to integrate with their custodians and third parties for trade reporting and reconciliation globally. We are adaptable and efficient in delivering integrations and it is one of the strengths of our overall offering. Our integrations team is responsible for our continued success in this area.

We are seeking a capable, motivated, and responsible individual who enjoys challenges to be part of our team. In this role you will be part of a team coordinating all aspects of AlphaDesk counterparty integrations which include configuration, certification, support, and maintenance of our connections with third party vendors. The technical aspects of this job include, but are not limited to, development of trade reports in C# & SQL, file transfer encryption protocols, and ETL construction using in house tools and Regex.

Responsibilities:
Connect and configure technical integrations between AlphaDesk software and custodians, administrators, and vendors globally
Respond to and handle ad hoc changes to client connections due to client business changes
Become an expert in relevant technologies - trade report coding in C# and MySQL, FTP transfer protocols, encryption, certificate management, and ETL capabilities with regex

Manage full integration queue by actively tracking, assigning, scoping, and raising integrations to all parties (support, implementations, client management, and end clients)
Partner with development team to expand AlphaDesk capabilities - eg new ETL processes, reporting and reconciliation capabilities

Mentor, train, and lead team members in their integration and support roles

Establish best practices for team to steadily improve team efficiency - either by shortening delivery times, or increasing available queue

**Requirements**:
An undergraduate degree, preferably with a major in computer science, information technology, engineering, science, or equivalent experience
Advanced technical skills in SQL, transfer protocols, encryption. Solid grasp of C#

Financial market knowledge with good understanding of operations workflows, security types, and settlement infrastructure

Decision making and negotiation skills to scope requests and manage expectations
Phenomenal teammate with a consultative approach to problem solving
Good time management skills, and ability to work reliably under time constraints

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may ho