Customer Service Executive Airfreight Export

3 days ago


Singapore Stafflink Services Full time

Job Description

**Working hours**: Monday to Friday; 9am - 5:45pm (1 Saturday per month, from 9am - 1pm)

**Working location**: Alps Avenue (East)
Company's transport at Yishun, Admiralty, AMK, Sengkang, Tanah Merah, Tampines, Pasir Ris MRT stations
Salary up to $3,400 + AWS + VB
Globally known Freight Forwarding Company

Our client is a global leader specialized in international transportation, freight forwarder, supply chain management and packaging solutions with offices in over 20 countries.

**Job Descriptions**:
Answer all incoming calls promptly and politely
Respond to customer enquiries promptly
Basic knowledge on cargo commodity as per IATA rules and regulations
Handle all air export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirements
Booking of flights with procurement team
Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
Ensure all data are updated correctly in system
Liaise with overseas agents on various requirements and rates
Obtain rate approval from customer before shipment departs
Provide flight details and feedback to customer on freight status timely
To ensure AED compliance and job file closures within KPI
Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs
Good understanding of customer's SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction
Monitor progress to achieve month end targets / annual objectives and KPI
Supporting others on shipment execution when necessary
Take charge of Supplier's invoice disputes
Timely escalation of issues / concerns that requires broader attention and resolution
Take on all other ad-hoc tasks delegated by Supervisor/Manager

**Job Requirements**:
Minimum GCE 'O' levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.
Possess excellent communication and interpersonal skills

**HOW TO APPLY**:
Stafflink Services Pte Ltd

**EA Licence No.**: 04C4294

**EA Personnel**: Teow Loo Peng (Robin)

**EA Personnel Reg. No.**: R21101058

Job Type
Permanent Full Time

Working Hours
Monday to Friday; 9am - 5:45pm (1 Saturday per month, from 9am - 1pm)
Salary
From S$2,800.00 to S$3,400.00
Location
East
Classification
Customer Service / Call Center

**EA Personnel**: Robin Teow

**EA Personnel Reg. No.**: R21101058



  • Singapore Hatch Asia Full time

    About the job Airfreight Customer Service Manager "Unifying Purpose, Shaping Careers"- We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future. Our Client, a global logistics and supply chain management...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Customer Service | Airfreight Export | Up to $3.5k | Changi Salary Range: $3,300 - $3,500 Working Hours: Mon-Fri, 8:30 AM to 6PM, 5.25 days (Alt Sat 8.30am to 1pm) Working Location: Changi Airfreight Centre Job Description: Liaise with customers on shipment instructions and booking updates Permit declarations and customs clearance Coordinate, booking and...


  • Singapore ADEPT MANPOWER (ASIA) PTE. LTD. Full time

    Job Summary We are seeking a self-motivated and service-oriented individual to join our team as an Export Customer Service (Officer / Executive) . The successful candidate will be responsible for managing customer interactions, ensuring accurate and timely export documentation, and coordinating with internal and external stakeholders to deliver smooth...


  • Singapore PASONA SINGAPORE PTE. LTD. Full time

    Overview Multinational Organisation Basic Salary + AWS + VB Nearest MRT: Tanah Merah Working Hours: Monday to Friday (9:00~17:30) Alternate Saturday, (9:00~13:00)Job Description Liaise with Customers with outstanding friendly and reliable service offered Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the...


  • Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Logistics/ Freight Forwarding - Position Title**:Customer Support Officer (Airfreight)/ Customer Service Executive (Airfreight)**: - Working Location: Changi - Working Hours: Monday to Friday, 8.30 am - 6.18 pm - Salary Package**:Up to $3,800 + AWS + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - Handle...


  • Singapore Adept Manpower (asia) Pte. Ltd. Full time $40,000 - $80,000 per year

    Job SummaryWe are seeking a self-motivated and service-oriented individual to join our team as an Export Customer Service (Officer / Executive) . The successful candidate will be responsible for managing customer interactions, ensuring accurate and timely export documentation, and coordinating with internal and external stakeholders to deliver smooth...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Operation Executive – Airfreight Export Salary Range: $3,300 – $4,000Working Hours: Mon-Fri, 8:30 AM to 6PM, 5.25 days (Alt Sat 8.30am to 1pm)Working Location: Changi Airfreight Centre Job Description: Execution of MAWB/HAWB Monitoring and following up of export shipment and checking shipment status Create billing, shipment details and permit...

  • Customer Service

    5 days ago


    Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type**:Freight Forwarding/ Warehousing**: - Position Title**:Customer Service (Airfreight)**: - Working Location: Changi Cargo Complex - Working Hours: 5.5 days (Mon to Fri 9 am - 6 pm, Sat 9 am - 1 pm) - Salary Package**:Basic + Performance Bonus**: - Duration: Permanent Role **Key Responsibilities** - Handle full set of import...


  • Singapore Bollore Logistics Asia Pacific Full time

    **About the role** The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives. **What you will be doing** - Booking of flights with airlines - Arrange shipments with customers and contractors - Maintain good relationships with both internal and...


  • Singapore KGL SINGAPORE PTE. LTD. Full time

    Working Hours: 2-10pm Location: Changi Airfreight Centre - Daily operations for Air freight (Export & Import) - Complete execution of AWB and facilitate lodge in of cargo to airlines - Accurate Data update as per airlines requirements, labelling of cargo (if required), - Printing of AWB and generate all required documents - Update FWB /FHL/SATS Cargo...