Assistant Manager, Financial Aid

6 days ago

Singapore Nanyang Technological University Full time

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

**Responsibilities**:

- Operationalize changes in policies, procedures and systems including system enhancement, revision of SOP and training guide for staff required to capture the changes.
- Supervises, guides, and trains staff in the delivery of Financial Aid Services.
- Assists students and partnering stakeholders in complex interpretation and explanation of policies, procedures and regulations.
- Supervises communications with students, faculty, staff and partnering agencies, to include updates, announcements, enquiries and feedback.
- Meets with students (if required) to resolve issues related to financial schemes matters and work towards problem solving and customer satisfaction.
- Investigates and resolves student’s enquiries and complaints regarding the financial aid process
- Assists in the preparation of training/sharing material and coordination of campus financial aid related events including but not limited to donor bursary interview and open house.
- Supervises record keeping procedures and processes including but not limited the electronic storage system and archived documents as required by PDPA.
- Review processes and identify areas for automation and improvement.
- Assist manager in reporting and use of data for trending and analysis.
- Brief stakeholders on financial aid services.
- Performs other duties as assigned

**Requirements**:

- Degree or diploma in any discipline.
- Preferably with at least 2 years of supervisory experiences in administration, finance, financial aid/bursary handling and customer facing environment.
- A detailed understanding of financial aid, tuition grant and audit requirements are nice to have.
- Strong interpersonal skill with customer centric mindset.
- Good communication skill.
- Meticulous, with demonstrated organizational skills, including the ability to prioritize and co-ordinate work volume to meet deadlines.
- Strong team player.
- Proficient in Microsoft Office, especially Word and Excel.
- Ability to offer suggestions for improvement to the verification process and monitor system performance.
- Innovative mindset to create new and effective solutions
- Analytical and able to use data
- Accountable and proactive.

Hiring Institution: NTU

  • Assistant Manager, Financial Aid

    2 days ago

    NTU Main Campus, Singapore Nanyang Technological University Full time $45,000 - $55,000 per year

    Support Students. Strengthen Processes. Grow Your Leadership.We are looking for a proactive and motivated team manager to support the smooth delivery of financial aid services. In this role, you will supervise day-to-day operations, guide a small team, and help implement process improvements that make a real difference to our students. This position is ideal...

  • Executive, Financial Aid

    2 weeks ago

    Singapore Nanyang Technological University Full time

    Responsibilities - Coordinate with various stakeholders on the logistics for events and bursary interviews. - Liaise with external/internal stakeholders on financial aid matters - Maintain and ensure that the information on the website is up to date. - Provide financial counselling/recommendation of appropriate financial aid schemes via assessment of...

  • Executive/senior Executive, Financial Aid

    5 days ago

    Singapore Nanyang Technological University Full time

    Key responsibilities: - Administer and coordinate financial aid activities, including managing timelines and disseminating updates via circulars in collaboration with relevant departments.- Maintain and regularly update the financial aid website with accurate and current information.- Review and evaluate submitted financial aid documentation, ensuring prompt...

  • Administrative Executive

    2 days ago

    Singapore AID Full time $40,000 - $60,000 per year

    Role OverviewAs an Administrative Executive, you will work with multiple functions in Aid to keep processes running smoothly. You will observe the different key functions to understand the business overview, and provide support mainly related to administration, accounts, hiring and marketing.Manage internal office communication, including receiving phone...

  • Senior Executive

    3 days ago

    Singapore Government of Singapore Full time

    Singapore Polytechnic - Fixed Terms Closing on 16 Sep 2025 **What the role is** - Most Positive Workplace Collaboration Award - Singapore International Chamber of Commerce (SICC) Awards 2025 Ranked #19 for The Straits Times Singapore’s Best Employers 2024 & 2025 **What you will be working on** **Responsibilities**: **Financial Aid Operations &...

  • Associate, Financial Reporting

    1 week ago

    Singapore DM Financial Full time

    Permanent Employee, full-time, Singapore **What you will be doing**: - Preparing financial statements for clients - Preparing financial highlights disclosures for financial statements - Preparing excel schedules and notes as support for financial statements - Liaising with external parties in relation to financial statements, including investment managers,...

  • Financial Consultant

    1 week ago

    Singapore Js Jireh Financial Full time

    At JS Jireh, we maintain high quality advice, persistency ratios and compliance to ensure that we continue to develop and deliver quality solutions to our clients. We support our teams by equipping them with the necessary knowledge and skills needed to succeed in their role. Our team comprises of individuals who have remained in our team for many years as...

  • Financial Reporting Associate

    2 weeks ago

    Singapore DM Financial Full time $60,000 - $120,000 per year

    Brief overviewDM Financial ("DM") is a professional services firm with offices in Singapore, Ireland, Cayman Islands, Netherlands, Bulgaria, Luxembourg and United Kingdom. We provide specialised accounting services to investment vehicles which have combined asset values of approximately US$848bn. Our range of clients, complexity of client investments,...

  • Assistant Financial Controller

    1 week ago

    Singapore People Profilers Full time

    Job Description: **Industry: FMCG Manufacturing** **Location: Tai Seng** **Working Hours: Monday - Friday, Office Hours** **Basic Salary + AWS + VB** **Assistant Financial Controller** **Responsibilities**: Reporting to the General Manager, you will play a key role in managing the full spectrum of financial / management accounting and IT functions in...

  • Teacher Aide

    1 week ago

    Singapore Rapsys Technologies Full time

    Teacher Aide **Contract Period**: 29 December 2025 to 28 December 2026 **Working Hours** - Service is **not required on Saturdays, Sundays, and gazetted public holidays**. - **Work Hours (Full Day)**: Total of 42 hours per week **Scope of Services** The Teacher Aide shall perform the following duties: - Assist in the preparation of science lessons in the...