Customer Project Manager

Lead and manage the end-to-end project encompassing the requirements, plan, design, test, control, integration and transition/closure of Large Scale, Multi-Vendor, Multi-Technology, and Enterprise Level Solution(s).
- Provide the vision, strategy and business objective alignment while leading by example.
- Ensure the various projects in his/her project are aligned and integrated & ensure that any necessary changes to the individual projects are agreed and communicated to the various stakeholders.
- Perform overall project-level planning, manage budgets, define project/project and PMO structure, develop an overarching roadmap, associated integrated schedule, define stakeholders along with Governance, a communications plan, meetings and reporting cadence; manage issues/risks/change and escalations to closure
- Establish PMI consistent standards, ensure compliance; support adherence to Cisco delivery framework, standards and methodologies, and provide feedback to drive continuous process improvement to the project and the organization as appropriate
- Identify staffing requirements and manage vendors and/or procurement to achieve Cost, Schedule, Quality goals
- Accurately forecast, track, and report on overall project costs, revenue, and profitability
- Drives the Project to meet or exceed defined performance metrics; oversee projects and project managers; mentor and develop team members; proactively manage efforts to achieve successful outcomes
- Ensures proper Scope and Change Management processes are adhered to, manages change management handling between customer, partner & account teams
- Add value to both customer and Cisco
- Lead and support organizational changes and improvements
- Establish and maintain relationships with stakeholders (Customer, Sales, Services, Business Units, Executives, etc.)
- Ensure the capture of lessons learned and best practices to share and leverage within the PM community
- Communicates effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies
- Identify further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, develop and present proposals, support scoping, cost modeling, margin analysis, and negotiation of final agreements; Contributes to the evaluation and redesign of Services Project Offerings
- Elicits stakeholder feedback to appropriately gauge satisfaction and direction.

**Requirements**:
Preferably hold a valid CAT 1 security clearance or able to clear one.
- Familiar with public sector ICT projects in Singapore
- Bachelor’s Degree in Business or Science or related field, plus 5+ years’ experience managing and leading large/complex projects.
- Requires a professional PMI certification PMP, PgMP or equivalent, but at minimum must understand formal project management methodology from PMI

**Desired Skills**:

- Adaptable and able to function well within a highly dynamic environment, and can bring much needed stability and discipline
- Able to remain calm under pressure
- Project management thought leader and veteran with strong command over the PM competencies
- Strong leadership capabilities and able to provide vision and strategic direction to the team
- Highly effective at managing conflict. Is able to address issues between stakeholders swiftly in order to maintain a positive team spirit that is consistent with Cisco values
- Extensive systems integration experience, covering multiple-vendor solutions and 3rd party developments
- Well versed in core PMI competencies including time, cost and scope management, stakeholder, governance and communication management, risk management and quality management
- ITIL or eTOM knowledge (or equivalent) desired
- Experience with navigating various environments where culture and structure varies within the organization with political navigation skills
- Strong Negotiation skills: Reaches mutually satisfactory agreements by focusing on interests rather than positions. Includes active listening, interpersonal skills and careful preparation.
- Partner & Vendor Relationships: Obtains and maintains the highest value from vendors and partners; identifies emerging and long-term requirements
- Willing and able to travel regularly and frequently (as needed) to develop the necessary relationship with the customer and deliver the projects benefits.
- Very proficient in the following software tools: Microsoft Project, Excel, Word, PowerPoint.
- Consulting capabilities and experience is strongly preferred including capabilities to influence, interface with CxOs and navigate political landscapes
- Understanding of the unique holistic needs required to execute a collaboration specific project is required (i.e. migration activities, operational readiness, adoption, etc.)

**Job Type**: Contract
Contract length: 12 months

Pay: $13,000.00 - $15,000.00 per month

**Benefits**:

- Health insurance
- Professional d