Customer Service Officer

1 day ago

Tampines Central, Singapore The Write Connection Pte Ltd Full time

**Job Highlights**
- Competitive total rewards package
- Dynamic & people-centric work culture
- Professional development

**Customer Service Officers (Full-time, Tampines)**

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

**Work Hours**

Full-time employees must work a 5-day week, **including a weekend**. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

- Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
- Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
- 1 weekday off; 1 rest day
- +/- 2-hour meeting per week

**Work Location**

**JOB RESPONSIBILITIES**

**Sales and Customer Service**
- Explain our courses, education philosophy and pedagogy to potential customers
- Promote TWC programmes to potential and existing customers
- Build relationships with our customers
- Perform and manage sales transaction effectively and promptly

**Administrative Duties**
- Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
- Responsible for center's inventory and simple logistics
- Other administrative and ad hoc duties, e.g. filing documents

**Job Requirements**
- Have minimum GCE 'O' levels qualifications
- Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
- Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
- Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
- Able to display effective and efficient customer service abilities
- Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
- Willing to be trained according to TWC ethos and SOPs
- Able to work independently and also a team player
- Open to be deployed at other centers due to work exigencies

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $3,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Employee discount
- Health insurance

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

  • Customer Service Officer

    7 days ago

    Tampines, Singapore National Service Resort & Country Club Full time

    1. Input enquiry details into CMS to maintain updated prospective member records on a daily basis. 3. Update members’ account services requests into CMS to maintain updated membership records on a daily basis. 4. Update members’ payment record into CMS to reflect updated payment records on a daily basis. 5. Call prospective to close sales on a monthly...

  • Customer Service Officer

    6 days ago

    Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per year

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...

  • Customer Service Officer

    6 days ago

    Tampines, Singapore AGrader Learning Centre Full time $27,600 per year

    Dear Administrators,We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the East area at Tampines (Income at Tampines Junction).(Students that are interested to gain experience in customer service excellence are welcome to join us)Key Responsibilities:Provide...

  • Full-time Customer Service Officer

    1 day ago

    Tampines, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handling telephone calls, answering enquiries on the Club’s facilities and functions. - Cashiering duties. - Membership services - collection of sub-fees - Administrative duties E.g. safe-keeping and proper recording of issuance of keys and administrative tasks as assigned by the Head of Department - Administering lost and found items. -...

  • Customer Service Officer

    2 weeks ago

    Tampines, Singapore SCHOOL OF CONCEPTS Full time

    **About Us** At the School of Concepts Our Tampines Hub, we are an impact-driven business on a mission to leave no child behind. Our commitment lies in empowering children with the fundamental skills of reading, writing, and spelling while providing unwavering support to parents. We are currently seeking a dedicated and enthusiastic Customer Service Officer...

  • Customer Service Officer

    2 weeks ago

    Tampines, Singapore AGrader Learning Centre Full time

    Dear Administrators, My name is Loo Yi, Head of Human Resources in AGrader Learning Centre. We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the North East area at SengKang **(Sengkang Community Club )**. **We welcome you to join us, and will offer you**: - A...

  • Customer Service Officer

    3 days ago

    Tampines, Singapore AGrader & I Pte Ltd Full time

    To provide excellent customer service to students & parents in a tuition centre environment as part of an administration team. As a front-line staff, you will be the first point of contact with our existing customers and future ones. Besides assisting in administrative duties relating to student and course registration matters, here are some other roles...

  • Customer Service Officer

    6 days ago

    Central Region, Singapore Perennial Holdings Private Limited Full time $35,000 - $45,000 per year

    Responsibilities:Provide excellent customer service to shoppers and visitorsAttend to queries and feedback from shoppers and tenantsAssist in customer loyalty programmes and redemption of reward programmesPlay an active role during promotions and marketing campaignsAny other duties as assign by the Centre Management Office.Requirements:Minimum GCE 'O' Levels...

  • Customer Service Officer

    1 day ago

    Tampines, Singapore AGrader Learning Centre Full time

    Dear Administrators, We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the East area at **Tampines (Income at Tampines Junction)**. - (Students that are interested to gain experience in customer service excellence are welcome to join us!)_ Key Responsibilities: -...

  • Customer Service Officer

    4 days ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $3,500 - $4,500 per year

    The OpportunityThis is an exciting opportunity to work for one of the leading banks.It is an opportunity for an experienced Customer Service Officer to join their teamMNC|BankThe JobDeliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.Ability to...