Operations Program Manager

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $10,000 - $15,000 Per Month**Date Posted**
- 4 hours agoAdditional Details

**Job ID**
- 107112**Job Views**
- 1Roles & Responsibilities

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

**The Product Offer Price team is looking for an experienced Operations Program Manager to lead execution and transformation of Product, Offer and Pricing (POP) deliverables supporting Microsoft’s Commercial (Volume Licensing and MBS) businesses.**

The Product Offer Price team within Planning & Launch translates business strategy into Product, Program and Pricing data published on Price Lists and used throughout Microsoft to ensure all products and offers are buildable, billable, and orderable for customers and partners worldwide. We make doing business with Microsoft easy.

**Responsibilities**:

- ** Product Launch & Data Management**
- Partner with project teams and business leaders across various work streams to ensure successful execution against planned launch and capability deliverables.
- Collaborate across stakeholder organizations to ensure alignment of business objectives. Stakeholders from across Microsoft may include Product Marketing, Business Planning, Manufacturing, Supply Chain, Azure Operations, Revenue Assurance, Tax, and multiple IT/Engineering groups.
- Evaluate launch requirements against current data models and configuration capabilities to assess complexity, resourcing, and potential delivery lead times. Assimilate information from multiple sources to identify the key product data attribution inputs to enable launch.
- Establish and communicate key milestone dates and manage to those appropriately. Drive the ROB for SKU and Pricing data creation.
- Ensure the accuracy and integrity of product and pricing deliverables at launch and throughout the product lifecycle. Manage change requests and discontinuations.
- Identify launch gaps and risks, and confirm that solutions or mitigation plans are captured and in place for launch.
- Prioritize (and deprioritize) requirements effectively according to business capability and schedules.
- Effectively manage late requests and escalations, evaluating the need for exceptions and balancing between flexibility and adherence to launch timelines/discipline.
- Triage SKU, Pricing and data flow issues. Provide system, process, and data expertise to diagnose issues, prioritize, and support resolution.

**Data Process & Systems Improvement**
- Lead process and system improvement efforts, develop requirements, support prioritization efforts, and influence others to deliver top priority objectives that will maximize productivity and process maturity.
- Leverage knowledge of business and data processes to drive process improvement and system changes required for the current state and scalable for future state. Help build an agile foundation to enable our vNext priorities.
- Transition legacy execution processes to support new product and pricing capabilities.
- Communicate strategy and desired future state across business and engineering partners. Articulate, with supporting data, the benefits of improvement efforts and positive impact on key business metrics. Advise direct stakeholders to influence and create readiness for change.
- Create and maintain supporting documentation.
- Establish a broad network to influence product and pricing data transformation. Understand the potential upstream and downstream impacts of process and system changes, and work to ensure alignment.
- Collaborate to deliver faster time to market, enable increased revenue, and drive operational efficiencies while maintaining data quality.
- Support new capability development requiring coordination across Operations, Engineering and other partners - provide SME expertise for concept and development work, create test data, assist with system stress tests, perform UAT and configuration testing.
- Participate on various project teams aligned with key Operations strategic initiatives with a lens on product and pricing processes across all channels.

**Qualifications**:

- ** Required/Minimum Qualifications**
- Bachelor’s Degree and minimum of 4+ years experience in launch management or in product/pricing area that enable product launch and lifecycle management.
- Proficiency within the Microsoft Office product suite and with tools such as SAP.
- Strong ability to manage multiple projects, work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines.
- Excellen