Sales Assistant
5 days ago
**Working Schedule**:
Working days will be 3 (three) days a week, 8 hours/day (weekday) and 9 hours/day (weekend).
2 (two) days on weekdays - 11 AM to 8 PM
1 (one) day on weekend - 10 AM to 8 PM
**Key Responsibilities**
- **Client Service Excellence**
Welcome and assist every customer in a warm, professional manner.
Provide personalized styling and product recommendations tailored to client needs.
Build and maintain long-term client relationships with proactive follow-ups.
- **Sales & Business Development**
Promote consignment, direct sell, and trade-in opportunities.
Achieve and exceed individual and team sales target.
- **Store Presentation & Merchandising**
Ensure store displays and merchandising are neat, clean, and aligned with brand Visual Merchandising guidelines.
- **Inventory & Operations**
Assist with stock replenishment, inventory checks, and product receiving.
Handle payments and all customer transactions accurately.
- **In-store Partnership Support**
Receive and assist clients' bags drop-off and deliver the bags once per week to the partner's assigned location.
Record all details: brand, condition, requested service, and estimated timeline.
Participate in trainings provided by partner
Coordinate with the partner's operations/ service team to ensure timely processing.
Notify clients once their bags are ready for collection.
- **Reporting & Documentation**
Daily reporting of customer in-store visit for both walk-in and appointments
Maintain accurate records of customer's database and transactions
- **Product Knowledge & Market Awareness**
Develop expertise in luxury brands, product authentication, and the resale market.
Stay updated on fashion and luxury trends to better serve clients.
**Requirements**:
- Female or Male
- Diploma or Degree in business, fashion, retail, or similar. Higher educational qualifications may be preferred but not always mandatory depending on experience.
- 1-3 years of relevant retail or luxury goods experience; experience with high-end / designer brands is an advantage.
- Excellent English (spoken and written); additional languages (Mandarin, Malay, or other regional languages) may be an advantage.
- Strong track record of sales; ability to deliver consultative customer service; ability to upsell and cross-sell.
- Familiarity with luxury fashion / accessories; ability to learn product lines, craftsmanship, brand story.
- High standards of personal grooming; professional presentation; ability to maintain high visual merchandising standards in store.
- Willing to work retail hours: weekends, public holidays, evening shifts; possibly extended hours during sales / events.
- Ability to work well in a team; adaptable; good communication; positive attitude
**Job Type**: Part-time
Pay: $12.00 per hour
Expected hours: 25 per week
**Benefits**:
- Flexible schedule
Work Location: In person
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