Programme Manager

Full-time - Permanent - Singapore
As one of the world’s leading and largest graduate business schools, INSEAD brings together people, cultures and ideas to change lives and to transform organisations. A global perspective and cultural diversity are reflected in all aspects of our research and teaching. With campuses in Europe (France), Asia (Singapore), Middle East (Abu Dhabi) and North America (San Francisco), INSEAD’s business education and research spans three continents.
INSEAD is currently looking for 2 Programme Managers to join our Executive Education Department. This is a permanent and full-time position that will be based at our Asia Campus in One-North, Singapore.
This Programme Manager role is a highly visible position actively engaging and interacting with external corporate clients, participants, faculty, internal teams and external stakeholders, working constantly in a fast-paced, customer-driven service environment in Executive Education (EDP).
The role of the Programmer Manager is to provide seamless organization of logístical coordination to support and to ensure the successful delivery of all EDP programmes, which are delivered on-campus, virtually and off-campus primarily in the regional countries. There are specific tasks with tight timelines to be managed and coordinated before programme, during programme and post programme.
There are specific tasks with tight timelines to be managed and coordinated before, during and post programme.
Key Responsibilities will include
Plan and execute the programme logistics and this includes working closely with both internal and external stakeholders to ensure smooth delivery of the programmes. External stakeholders include corporate clients, participants etc., while internal stakeholders include faculty team, IT, Finance, Campus Services etc. Coordinate and anticipate the appropriate delivery facilities needed to support specific activities, such as simulation, etc.
Engage closely with the faculty team, to finalise the programme schedule, consolidating all pedagogical and teaching requirements.
Manage programme expenditure in a prudent manner, in consultation with internal teams and clients.
Communicate and liaise closely with the corporate clients and participants, in this key role as a primary contact, before, during and after the programme to provide logístical advice and follow through with the implementation.
Follow up with programme feedback compilation and dissemination in a timely manner for post-programme review with clients.
Participate in internal projects aimed at improving processes, knowledge-sharing to improve work efficiencies and quality.

Key Challenges
Providing a high level of customer service on a consistent basis.
Familiar with a variety of technology platforms (Zoom, Microsoft Teams etc). Comfortable to manage the virtual delivery programmes on these platforms and is highly adaptable to any changes that may arise.
Being proactive when dealing with demands from clients and faculty as well as last minute requests while respecting all processes and procedures.
Responsible and accountable to both clients and faculty for the complete process without having direct authority over any internal services nor visibility of their priorities.
Managing the preparation, running and follow-up of several assigned programmes simultaneously which are structurally different.
Working in a fast-paced environment which requires extensive flexibility in terms of work schedule as some virtual programmes assigned may take place after office hours.
To be successful in this role, you should have
Degree or Diploma in any discipline.
Minimum of 2 years’ experience in a demanding customer service role, such as hospitality, or experience with handling corporate clients.
Excellent verbal and written communications skills and is comfortable to drive conversations in professional group setting.
IT savvy, experience in using virtual meeting tools e.g., Zoom, Microsoft Teams etc and able to quickly pick up the use of new systems.
Excellent command of computer tools such as MS Word, Excel, PowerPoint etc.
Good experience in interpersonal relations.
Meticulous, able to multitask and prioritize the most urgent of tasks.
Able to work independently in a functional role, as well as part of a collaborative team.
Willingness to travel in the region (Asia) when required.

**Job Types**: Full-time, Permanent