Senior Service Engineer

Date Posted:
2025-04-08

Country:
Singapore

Location:
8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World's Best Employers

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

You will be responsible to manage a team of service and callback technicians in day-to-day operations and the productivity of each technician.

Key Responsibilities- Manage a team of service and callback technicians in the day-to-day operations of lifts and escalators- Responsible for the productivity of each technician- Monitor of callback trend and implement actions to reduce callback- Responsible to eliminate Rebel and critical units (if any)- Ensure that technicians attend to callback promptly and within the stipulated response time- Ensure that the equipment availability meets the required KPI- Ensure that the equipment downtime is within the permitted repair time- Ensure that the equipment are serviced according to the servicing schedule and strictly no missed servicing- Attend site meetings, fault callback meeting and ensuring that the follow up works are completed timely- Verification of existing inventory and preparation of purchase requisition and sales order via JDE system- Extract callback data for monthly report analysis via Service Management System (SMS) system- Record and update order tracker promptly based on monthly forecast and perform goods receiving upon material delivery and job completion- Gather site findings and submit via field turn back (FTB) for defective components- Record technician’s tools and equipment calibration expiry date on a monthly basis- Prepare and issue PPE, tools and equipment to technicians as and when required- Responsible for providing field and administration support to the service & operations teams

Requirement- Bachelor’s Degree in Electrical/ Mechanical Engineering or relevant discipline- Min. 3 years of working experience as Service Engineer- Prior experience in lift and escalator industry is preferred- Excellent stakeholders management and interpersonal skills- Ability to multitask and work under pressure- A leader and a team player, enjoy fast and dynamic multicultural work environment

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click- here

- Become a part of the Otis team and help us #Buildwhatsnext
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