Retail & Customer Experience Executive
1 week ago
We are looking for a talented Retail & Customer Experience executive to join our growing home & living brand. You have a keen eye for retail aesthetics and possess backend retail operational experience to ensure things runs smoothly.
Two words describe our culture, fearless and open. We are always seeking out ideas that challenge us to grow. Part of our process is to test and iterate as we go along.
If you want to be part of a purposeful growing company, have a knack for interacting with people, and love putting a smile on customer faces - join us
**A Little About Us**
**Job Scope**:
- Retail & Customer Experience Development (25%): Collaborate with the leadership team to create comprehensive retail strategies that align with the brand's goals and objectives. You will work across various teams, such as Operations and Marketing, to continually improve the retail experience in the home & living area.
- Retail Management (35%): Oversee day-to-day retail operations, including inventory management, visual merchandising, and store performance. Assist in online operations to be familiar with overall retail strategy and to create an omni-channel purchasing experience.
- Customer Engagement (30%): Attend to customers enquiries both in-person and via social media. Provide product recommendations and organization advice to help them solve their problems. Create an enjoyable buying experience.
- Business Administration & HR (10%): Perform key administrative task such as leave approval, schedulling and basic payroll.
**Requirements**:
- 1-2 year experience in retail operations, perferably in the home & living or consumer goods industry
- Experience in both front-end (sales, visual merchandising etc) and back-end (inventory, people management etc) aspects of retail
- Appreciate the importance of an omni-channel experience: e-commerce and physical retail
- Pleasant disposition and enjoy working in a closely-knitted team
- Comfortable with retail working hours, including public holidays and weekends
**Perks**:
- 13-month bonus with annual wage increment based on performance
- Health benefits
- Employee discounts
- Career growth advancements
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