IT Onsite Support

**About the position**:
Founded in 1994 and headquartered in Switzerland,** ERNI**is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team.

**Why ERNI is the Perfect Place for You**:

- **International Exposure**: Work with global clients on cutting-edge projects.
- **Inclusive Culture**:Thrive in a collaborative and diverse work environment.
- **Career Development**:Enjoy continuous learning and professional growth opportunities.
- Opportunity to work on **diverse IT projects** across multiple industries.
- Access to the **latest technologies, tools, and methodologies** in a dynamic work environment.
- Be part of a **highly collaborative and supportive team culture**.
- A strong focus on maintaining a **healthy work-life balance** while advancing your professional growth.

**Growth and Opportunities**:

- **Free Training**: Advance your skills through technical and non-technical training.
- **Challenging Projects**:Engage in complex software projects across MedTech, Industry, Finance, and Transportation.
- **Supportive Environment**:Benefit from a team dedicated to guiding and supporting your success.
- **Recognition and Advancement**:Receive acknowledgment for your efforts and opportunities for promotion.
- **Open Communication**:Experience transparency and value your input in our culture.

**Events**:

- **Connect and Celebrate**:Participate in a variety of events, including leisure, summer, family, social, and year-end gatherings.

**What are our wishes?**
- Experience requirements: Preferably entry-level; fresh graduates are welcome to apply.
- Graduate of Information Technology Related Courses
- Willing to learn IT Service Support role and gain experience with major operating systems, Microsoft Office 365, MS Teams, anti-virus, wireless, etc.
- Nitec/Higher Nitec or Diploma in any IT-related discipline
- Work Arrangement: On-site role with travel required between Kallang (Main Office) and Tuas (Distribution Center).

**How can you contribute to the team?**

The IT Onsite Support Engineer is to provide strong IT support to all client entities in Singapore. Experience in supporting VIPs / senior management / end users remotely. Ability to identify, prioritize and escalate problems
- Provide offices, stock space, protected area, technical rooms when requested and agreed.
- Provide & Comply Security and Physical Access instructions related to the client locations.
- Provide the necessary equipment to respect local/country work regulations, like equipment to work at high (platform), industrial protection.
- Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
- Provide Level 2 support for current and future personal productivity and office automation software.
- Provide desktop break/fix, Level 2 hardware and system software support (to include but not limited to Engineering workstations, laptops, desktops, Smart Phones/Tablets and other devices as mutually agreed and defined).
- Provide as deemed, remote or onsite diagnosis to participate on problem (ITIL) determination and resolution conduct by the client.
- Support for any activities for Desktop or server maintenance upgrades, or any components will be undertaken in accordance with technical instructions.
- Provide informal end user training on wireless device and laptop tips on best practices.
- Provide L1 support for audio/ visual equipment including but not limited to: Projectors, Audio, wireless microphones, Video Conference
- Perform and support hardware and software IMACDs, reinstallations, updates and downloads for servers, desktops, laptops, Smartphones/Tablets and other mutually agreed and defined devices of off-site staff.
- Promote compliance to standards and the use of end user tools to help decrease the number of desk side visits. Promote end user compliance to standards for back up, restore and migration policies.
- Purchase and manage consumables with an agreement of the country BRM.
- Procure the stock items, under supplier request, of devices that are owned by the client
- Install consumables in printers on request, install consumables for site networked printers, assuming that consumables are available on site (printers consumables procurement is assumed by the client)
- Contact the end user and schedule an appropriate, agreed time for the work to take place, taking in account extended time periods for specific sites or VIP users
- Provide support at client locations in geographic proximity. Provide priority on-site support to VIP’s in the working hours
- Participate in location Disaster Recovery testing
- Provide kiosk/desk services when req