Partnership Operation Manager

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?
- You will ensure the program/project is successful through strong service delivery of core OKR/goals (latency, quality, wellness)
- You will hold the partner site accountable and help a set clear path towards operational excellence
- You will ensure adherence to budget and accurate financial accounting of vendor partner production, training, and other expenses
- You will own the partner relationship for outsourcing performance including monitoring delivery, vendor performance management. This includes identifying operational and performance risks and mitigations proactively within the assigned sites and/or lines of businesses.
- You will be able to articulate business performance and any remediation plans to an executive level
- You are able to manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines
- You demonstrate operational excellence experience and focus on continuous improvement by re-engineering site-level processes as needed (i.e. wfm, floor management, workload prioritization, etc.)
- You can manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.
- Ability to travel around 30% is required for this role

**Qualifications**:
What should I bring with me?
- You have a minimum of 2 years of experience managing outsourced partner relationships along with people management experience
- You come with Operations Management, Program Management, Large scale transformation project experience
- You have strong oral and written communication with influencing skills to be able to navigate a global organization, influence stakeholders, and affect outcomes
- You have the ability to gain trust and influence with limited direct authority
- You come with experience in large-scale operations working across or coordinating with multiple domains and business units
- You have the ability to think outside the box, multitask and work well under pressure, identify issues, and work to resolve them in partnership with business leaders

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.