Store Manager

We are currently looking for a Store Manager for our boutique in Raffles City The Store Manager is responsible for responsible for the overall management of the store, staff, merchandise and customer service, including achieving sales objectives, maintaining and achieving high operational and merchandizing standards and goals, and building and developing highly motivated teams.

Key responsibilities

Profit and Sales Generation:

- Meeting sales goals
- Analyse available sales reports and data to determine the needs of the business and set business strategies
- Set individual sales goals for Fragrance Consultants, ensuring goals reflect store business goals
- Continuously motivate sales team members to meet assigned sales and productivity goals
- Support the development of Fragrance Consultants techniques, ensuring selling team members are fluent in all aspects of product knowledge
- Demonstrate sales leadership for team members by playing an active role on the selling floor

Customer Service:

- Ensure all Fragrance Consultants provide the highest level of customer service
- Ensure team members maintain constant client communication through utilising their client books
- Manage the client database and utilise information to increase sales and client contact
- Resolve all client problems and complaints quickly and effectively
- Assist Fragrance Consultants with various customer service issues, i.e., dissatisfied customers, returns, defective merchandise
- Manage all special events inclusive of collection previews, client events, sale events and centre events, etc.
- Empower Fragrance Consultants to make decisions in the customer’s best interest that also support the Company’s philosophy

Operations:

- Ensure staffing levels and work schedules to ensure appropriate floor coverage
- Look after areas of risk management, physical security, store cash controls, and inventory management
- Deliver team member training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Participate in bi-annual inventories
- Understand and execute cash control procedures including bank deposits, safe funds, petty cash

Merchandising/Visual:

- Implement merchandising directives and ensure execution of effective merchandising strategies
- Partner with operations, logistics & product teams to ensure appropriate assortment for the store
- Ensure the selling floor is neat, clean, always organised and reflecting the correct visual image
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal

Human Resources:

- Implement and provide follow-up for all training programs, seminars, to develop the Fragrance Consultants
- Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

Desired Skills and experience
- Proven track record in a similar role, in a niche and luxury environment
- Results oriented, with ability to evaluate business data to drive results
- Effective problem solver, solutions driven
- Excellent interpersonal skills, able to build constructive and effective relationships
- Influencing negotiator than can lead others to action
- Experience within a fast-paced sales environment, with excellent customer service skills
- Resilient and persistent
- Ability to communicate effectively with all people at all levels
- And you will embody our WHY - 'Creating meaningful experiences so that we inspire human connections' as well as our values: Restless Curiosity, Contagious Enthusiasm, Fairness and Respect, Shaping Tomorrow, and Consciously Sustainable.