Implementation Manager

**JOB DESCRIPTION**
Represent J.P. Morgan as our client-facing & technical point of contact for the excellent end-to-end client experience

**Job responsibilities**:

- Close collaboration with centralized change management teams to help identify, steer & triage the design of migrations impacting APAC (or as part of a global initiative incorporating the region).
- Represent J.P. Morgan as our client-facing, technical contact responsible for the excellent end-to-end client experience during Payments product & technical migrations or implementations with clients.
- Lead local / regional migration meetings and forums, including Steering Committees and Working Groups to ensure product and technical migrations are understood in accordance with migration imperatives & the direction and demands of the local business.
- Be the regional escalation point of contact for all stakeholders for client impacting elements of in-scope migrations.
- Keep up-to-date with market & industry initiatives, and the launch or change to the bank’s digital products, ensuring all migrations meet appropriate governance and/or regulator criteria.
- Lead onboarding / implementation projects comprising of client-facing activities such as conducting workshops to scope & refine solutions, translating requirements into technical specifications, establishing project plans and governance, executing product testing and managing legal documentation.

**Required qualifications, capabilities, and skills**:

- Bachelor’s Degree or equivalent
- Minimum of 10 years of relevant industry experience in Transaction Banking, Corporate Finance.
- Technical familiarity with file / data transfer technologies like API, SFTP, ISO XML, SWIFT (MT/MX, FileAct, SCORE) etc.
- Held positions in client-facing migration / implementation projects and/or service delivery roles, with proven project management experience & discipline.
- Superior leadership and teamwork demonstrating ability to work independently in a matrix, cross-functional, global organization.
- Effective issue resolution and escalation skills, demonstrating ability to recognize issues and gauge severity, escalate to appropriate individuals / functions where required and manage to resolution.
- Excellent time management and prioritization skills in a high pressure, competing-priority work environment.
- Strong and effective communication (verbal and written) and presentation skills.

**Preferred qualifications, capabilities, and skills**:

- Prior leadership responsibility for large scale technology / service vendor / platform migration projects is preferred.
- Certified project / IT service management qualification.
- Possess self-motivation, initiative, personal ownership and strong client focus.
- Creative problem solving and sound judgement.
- Detail-oriented and methodical.
- Experience leading teams is an advantage.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to client