Systems Program Manager

Secretlab is an international gaming chair brand seating over three million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

This is a strategic role within Secretlab’s Operations Excellence team, focused on leading high-impact, cross-functional systems projects for the Logistics function. You will take full ownership of the project lifecycle — from scoping, planning, and execution to post-implementation support — across initiatives such as Order Management System (OMS) implementation, Product Information Management (PIM) rollout, and other enterprise systems. Acting as the central bridge between business stakeholders and technical teams, you will ensure business needs are accurately translated into technical solutions, oversee change management for smooth adoption, and maintain system performance through continuous improvement.
- Our Operation team is essential in ensuring that Secretlab’s team members are primed to continue delivering at a world-class level on all our initiatives; including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.**Responsibilities**
- ** End-to-End Project Management**: Lead the full project lifecycle for logistics-related systems projects, including planning, execution, delivery, and post-launch support.
- **Project Planning & Execution**: Develop project plans with clear scope, objectives, timelines, resource allocation, budgets, and risk management.
- **Change Management**: Manage the transition from current-state to future-state business processes; oversee UAT and ensure smooth adoption of new systems.
- **Strategic Alignment**: Ensure projects are aligned with broader company goals; assess viability and business impact of proposed systems.
- **Roadmap Development**: Collaborate with cross-functional stakeholders to maintain and prioritize a project roadmap.
- **Key Liaison**: Act as the central point of contact between Logistics, Internal Stakeholders, Backend Tech, and Data teams.
- **Bridge Technical Knowledge Gaps**: Translate operational business requirements into actionable technical specifications, and explain technical complexities to non-technical stakeholders.
- **Technical Oversight**: Provide initial technical feasibility assessments to ensure solutions integrate well with existing processes and systems.
- **Post-Implementation Support**: Manage maintenance, change requests, and act as escalation point for system issues, coordinating with relevant teams for timely resolutions.
- **Performance Tracking**: Ensure on-time, on-budget delivery and track realized business value (e.g., operational efficiencies, reduced deployment times).

**Requirements**:
**Experience & Domain Knowledge**
- 5+ years of project management experience in leading complex systems projects, with a focus on e-commerce, supply chain, or systems implementation.
- Solid understanding of enterprise platforms such as OMS, PIM, ERP (e.g., NetSuite), WMS, and logistics systems, ideally within a fast-paced, high-growth environment.

**Technical Fluency**
- Ability to translate business requirements into actionable technical deliverables and assess technical feasibility.
- Awareness of systems architecture concepts (e.g., APIs, cloud platforms, middleware, integrations).
- Comfort with data and analysis, with working knowledge of tools such as SQL or Tableau.

**Leadership & Stakeholder Management**
- Proven experience leading large-scale, cross-functional projects with multiple competing priorities.
- Strong stakeholder management skills: able to align, influence, and manage expectations across business and technical teams, and senior leadership.

**Strategic & Commercial Acumen**
- Strong business judgment: ability to understand operational processes and their financial impact, and manage project decisions with a commercial mindset.

**Project Management Excellence**
- Proficiency in project planning, risk management, change management, and roadmap development.
- Excellent organization and multitasking skills with the ability to manage several complex projects concurrently.

**Communication & Documentation**
- Clear and effective communicator across technical and non-technical audiences.
- Strong documentation skills for project artifacts (e.g., BRD, TRD, UAT scenarios, training guides).

**Problem-Solving & Adaptability**
- Proven ability to operate effectively in environments with ambiguity and evolving requirements.
- Proactive in identifying and solving problems before they escalate.

**Bonuses**
- PMP or any relevant project management certifications
- Experience working with project and data management tools such as Jira for workflow management and dbt for data transformation orchestration.
- Fluency in creating and managing dashboards and reports for project tracking (e.