Digital Commerce Executive/senior

2 days ago

Singapore CASIO SINGAPORE PTE LTD Full time

**Key Responsibilities**

**EC Operations**
- Work closely with supervisors and simulate the Sales Landing
- Manage BRAND.COM platform and related interface, including, Creation of Product Listing, UI/UX Implementation, Stock Replenishment, Set up campaign in Magento, Upload and maintain of product information, Coordinating exchanges, returns and refunds
- Manage and work closely with internal logistic and external logistics company on daily deliveries and stocks transfer
- Campaign planning and coordination with planning team, marketing team, logistic team and external logistic company
- Manage and administer the complete process from online sales order to delivery
- Attend to customer enquiries via BRAND.COM
- Coordinating with CS team and customer for repairs and returns
- Check, verify and process billings and invoices for BRAND.COM customers

**EC Sales Progress**
- Prepare KPI progress reports and submit on a daily / weekly / monthly basis
- Attend the regular meeting about the direct EC business and share insights or issues on operations
- Prepare reports and submit on a daily / weekly / monthly basis.
- Track and update sales head of target achievement.
- Analyse sales process and control inventory

Ad-Hoc Support support for E-Market Place’s operation and report.

**Job Requirement**
- Degree or diploma in Sales & Marketing or other relevant disciplines
- 3-5 years of experience in Digital Commerce Experience
- Knowledge in sales, digital marketing, digital customer experience, and eCommerce operations
- Prior experience in FMCG/Digital E-Commerce company

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