Product Manager

Joining our Singapore office as a Product Manager, you will lead the Engagement, Conversion and Retention Squad within the eCommerce Product & UX Team. This squad focuses on understanding how our customers engage with our platform (Web + iOS App), personalizing this experience based on their preferences and qualitative data, delivering a checkout experience with minimum friction, and working with Marketing to develop and implement effective Retention strategies across Singapore, Australia, and the United States.

Get to know the Role:

- Own and drive the strategy and product roadmap for your area of responsibility with the Engagement, Conversion and Retention team that focuses on how we guide customers through discovering, buying and repurchasing quality furniture and homeware.
- Define a winning strategy and roadmap for your area of responsibility by distilling input from various internal and external stakeholders and guide long term product innovations for Castlery’s future success. Internally champion your strategy and obtain necessary alignment with your key stakeholders.
- Gather & document product requirements from Castlery users, internal and external in a clear and concise format for designers and engineers to execute on
- Coordinate with other stakeholders to execute on your roadmap by providing leadership, including prioritization and tradeoffs to a group of engineers, designers, and distributed operations team.
- Define success criteria and tracking metrics that measure the impact of your work against agreed objectives.
- Define people resource requirements that would help you achieve agreed objectives.

The Day-to-Day:

- You will work backwards from Castlery consumers by collecting data, user feedback, business stakeholder pain points and use that to inform your product roadmap.
- Be deeply involved in the operational details of using quantitative and qualitative insights to build develop an understanding of what our customers' expectations are and how we can leverage that to get them to perform defined key actions such as Adding to Cart, Add to Wishlist and Checkout; working closely with UX, Marketing and Data Teams.
- Uncover what drives repurchases across our key customer segments and constantly refine this understanding as you develop and roll out a comprehensive retention strategy
- You are in constant communication with multiple teams, including leadership, about the development/improvement of features and how it directly helps our customers.

Must Haves:

- 4+ years of experience as a product manager within the eCommerce industry (preferably)
- Demonstrated ability to independently operate in a complex and ambiguous environment, constructing clear strategies and roadmaps supported by analysis and data from loosely defined priorities and goals.
- Demonstrated success in creating and managing products through full software product lifecycle including employment of design thinking in synthesizing requirements, inclusion of customer centricity into every stage of product life cycle, leading by influence of a distributed team, data driven decision making across the product lifecycle and demonstrated success in managing products from concept to retirement.
- Degree in computer science, software engineering, information technology, business finance, economics, or related field (MBA is a plus)
- Excellent verbal and written communications skills and ability to articulate complex concepts and strategies to all levels from executive leadership to engineering and operations.
- Demonstrated leadership of a team including goal setting, personal development, and coaching and inspiring for impact.
- Passion for tech industry and building delightful product experiences with ownership mindset to learn, influence and not shy away from hard stuff to meet objectives.

**Job Types**: Full-time, Permanent

**Salary**: $6,000.00 - $7,500.00 per month

Schedule:

- Monday to Friday