Application Support Analyst

7 days ago


Singapore KX (SG) PTE. LTD. Full time

**About KX**:
**Role Overview**:
**Key Responsibilities**:

- Diagnose and troubleshoot software, infrastructure, and database-related issues.
- Monitor system health, logs, and performance metrics to identify potential problems.
- Work with development teams to escalate and resolve critical software defects.
- Document troubleshooting steps, solutions, and best practices.
- On-call and weekend work will be required to support critical incidents, system maintenance, or client needs outside regular business hours.

**Required Skills & Experience**:
background, your role will be scoped accordingly.
- Good troubleshooting skills in Linux/Unix environments.
- Experience with databases (SQL, kdb+/q, or time-series databases).
- Strong communication and problem-solving skills.
- Expertise in Linux/Unix system administration, distributed systems, and networking.
- Strong experience in SQL, kdb+/q, or other time-series databases.
- Hands-on knowledge of performance tuning, automation (Python, Shell, etc.), and monitoring tools.
- Ability to lead incident resolution, perform root cause analysis, and mentor junior team members.

**Preferred Qualifications (for all levels)**:

- Familiarity with observability tools (Splunk, Prometheus, Grafana, ELK stack).
- Experience with cloud platforms, DevOps practices, and CI/CD pipelines.
- ITIL certification or experience working in an ITIL-based support environment.

**Why Join KX?**
- Work with cutting-edge real-time analytics technology.
- Competitive salary, benefits, and professional development opportunities.
- A dynamic and collaborative team environment.
- Opportunities for career progression, with roles suited to different levels of experience



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