Customer Success Coordinator

2 weeks ago


Singapore YTG Full time

We are hiring a **Customer Success Coordinator** to ensure clients receive excellent service and maximise the value of our products or services.

**Responsibilities**
- Onboard new clients and guide them through our services
- Monitor customer satisfaction and proactively address issues
- Maintain detailed records of client interactions and feedback
- Assist in creating educational materials or guides for clients
- Collaborate with sales and marketing teams to ensure client retention

**Requirements**:

- Degree or diploma in Business, Communications or related field
- Strong interpersonal and communication skills
- Detail-oriented and organised
- Ability to work independently and in a team
- Previous customer service experience preferred but not required

**Benefits**
- Career path towards Customer Success or Account Management roles
- Performance incentives based on client satisfaction and retention
- Training in customer engagement and service excellence

**Job Types**: Full-time, Permanent

Pay: $4,000.00 - $5,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Work Location: In person



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