Clinic Operations Executive

1 week ago


Singapore ORTHOPAEDIC & HAND MRI (OHM) NOVENA PTE. LTD. Full time

**Job Description**:
**(1) **CUSTOMER SERVICE & **OPERATIONS ROLE**

**CLINIC OPERATIONS**
- Reports to Clinic Operations Manager
- Customer service rendering
- Billings and daily collections are properly and accurately done
- Company policies and SOPs are abided by staff
- Promotions are smoothly executed at the clinic level
- Manage patients' complaints and service recovery
- Provide administrative support such as managing claims and following up on claims
- Ensure clinic infrastructure is sufficient and functional
- Track and feedback on any operational issues to management
- Handle phone booking

**ADMINISTRATIVE & SUPPORT DUTIES**
- Support Sales staff.
- Perform marketing visits and gather feedback on services.
- Ensure clinic infrastructure is sufficient and functional
- Track and feedback on any operational issues to management.
- Monitor and collate statistics on clinical operations, key performance indicators and submit reports periodically.
- Be familiar with areas represented by respective sales personnel.
- Coordinate appointments accurately.
- Communicate and update sales team on all new or existing customers enquiries urgently.
- Document customers evaluation and suggest ideas for improvement during the weekly meeting.
- Keep track of the mobile phone movement for calls diversion.
- Any other ad-hoc duties as assigned.

**Job Requirements**
- Customer service oriented
- Preferably 5 years experience in Healthcare / Medical care
- Able to work independently in a fast, dynamic environment with a passion for improving operations



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