Field Service Technician

**Company Description**
Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

We are seeking a skilled and customer-focused Field Service Technician to join our team in Singapore, Singapore. In this role, you will be responsible for installing, maintaining, and repairing various electronic and electrical systems at customer sites, ensuring optimal performance and customer satisfaction.
- Install, troubleshoot, and repair electrical and electronic systems, including trace and X-ray technologies, at customer locations
- Conduct regular maintenance and service calls to ensure equipment functionality and reliability
- Provide exceptional customer service, effectively communicating with clients and addressing their concerns
- Document all service activities, including inspections, maintenance, and repairs, in a timely and accurate manner
- Manage inventory of parts and tools, ensuring proper stock levels and organization
- Collaborate with team members and senior technicians to resolve complex technical issues
- Stay updated on the latest industry trends and technological advancements
- Respond to emergency service calls within established response time goals
- Maintain a clean and safe work environment, adhering to all safety protocols and regulations
- Contribute to continuous improvement initiatives by providing feedback and suggestions for process enhancements

**Qualifications**
- Associate's Diploma, Higher NITEC/NITEC or Related Trade Certification in electrical, electronic, or mechanical fields (Military training in relevant areas may be considered)
- Fresh graduates with knowledge of electrical and electronic systems are welcome
- Proven troubleshooting skills and ability to diagnose and resolve technical issues efficiently
- Strong knowledge of trace and X-ray technologies preferred
- Excellent customer service and communication skills, both verbal and written
- Proficiency in using Microsoft Office Suite and aptitude for learning specialized software programs
- Physical ability to lift and carry up to 25 kg and perform tasks requiring full body mobility
- Experience operating equipment such as carts, hoists, davit cranes, and pallet jacks
- Valid driver's license and willingness to travel within the Singapore area
- Flexibility to work outside regular business hours, including evenings and weekends when required
- Strong problem-solving skills and ability to work independently in a fast-paced environment
- Excellent time management and organizational abilities
- Commitment to safety and adherence to company policies and procedures
- Adaptability to work in various environments, including industrial settings

**Additional Information**
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

**Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.**

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.