Assistant Manager
1 week ago
Industry/ Organization Type**:Logistics/ Freight Forwarding**:
- Position Title**:Customer Service Assistant Manager/ Assistant Manager (3PL Logistics)**:
- Working Location: Buroh Crescent (Transport provided at Jurong East MRT)
- Working Hours: 5.25 days (Mon-Fri 8.30 am-5.30 pm; Alternate Sat 8.30 am-12.30 pm)
- Salary Package**:Up to $4,000 + Meal Allowance + Bonus**:
- Duration: Permanent
**Key Responsibilities**
- Lead the team of Customer Service Supervisors, Officers, and Assistants to process order requests from customers
- Actively engage with customers to resolve feedback to ensure a high level of satisfaction
- Monitor and forecast dip/surge in container/ cargo/ material/ inventory and movement
- Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties
- Liaise with internal departments, vendors, and third parties to process order requests from customers
- Maintain all shipping and tracking records of customer inventory and movement accurately
- Develop, maintain and submit a variety of reports periodically or as and when required
- Perform monthly billing to customers
- Involve in Management of Change process in relation to streamlining of customer services procedures
- Take part in the planning of major customer events such as annual stock take, audit, and supplier management review
- Any other duties and responsibilities assigned from time to time
**APPLY NOW**
- Minimum Degree in any discipline
- At least 3 years of experience in the logistics industry with at least one year in a supervisory capacity
- Able to lead a team
Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641
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