Vp - Ict Security Operations Analyst

**VP - ICT Security Operations Analyst**

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Trust is part of our DNA at Citi. As such, we take safeguarding our customer data very seriously. The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi’s and our clients’ assets and information. We manage information security as an end-to-end program - one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally.

Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients and believe in treating others with dignity and respect.

The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients' and our proprietary data. We manage information security as one end-to-end program - one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the firm and is deeply integrated into the sectors and functions.

**Responsibilities**:

- Working with Transformation Program Directors, Senior Architects, Steering Committees, CISO and CTI partners in delivering the transformational Programs related to SASE. Onboarding of users on Zscalar and ensuring smooth transition.
- Troubleshooting issues and work on finding RCA.
- Zscaler Internet Access design and migration methods from legacy Internet Access solutions to SASE based architecture.
- Interface and support Citi’s Security Architecture Council and Working Groups building strong rapport across teams.
- Firewall rules Management (creation/ modification/ deletion) by following Change management process and via automation.
- Participate in migration activities and provide troubleshooting support from Infrastructure defense standpoint. Identify issues, provide support for isolating problems, finding RCA.
- Willing to work on weekends for migration activities off business hours.
- Completing additional tasks in connection with the role but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.

**Qualifications**:

- 8-12 years of extensive Security Experience with Checkpoint Firewalls, Juniper Networks Firewalls, Palo Alto Network Firewalls, Bluecoat Proxy, IPS/IDS, Illumio, Crowdstrike and EDR tools.
- Extensive knowledge on SASE Zscalar user onboarding and operational support experience.
- Strong troubleshooting skills over the Firewalls, Proxy and network infrastructure.
- Extensive Data Networking knowledge and an understanding of network security standards such as Firewall Rules, Security Zones, Multicast Data Feeds, Ultra Low Latency Network Architectures & Platforms.
- ** Hands-on experience in Zscaler Internet Access, Zscaler Private Access and Zscaler Digital Experience**:

- Proven influencing and relationship management skills.
- Exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary
- Strong communication skills, including verbal and written skills.
- Ability to work as part of a team with remote colleagues in other countries.
- Strong knowledge of Proxy functionality and Proxy features
- Consistently demonstrates clear and concise written and oral communication as well as strong presentation skills to both technical and non-technical audiences.
- Advanced analytical and problem-solving skills
- Demonstrated ability to take ownership and work with cross func