
Senior Manager, Operations
6 days ago
FIND YOUR 'BETTER' AT AIA
- We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._
- We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives._
If you believe in better, we’d love to hear from you.
About the Role
This position manages a team of cash processing staff and ensures that all critical functions within the team are completed successfully within the stipulated timelines.
What you will be doing.
- Oversees and manages the team to ensure daily critical functions are carried out within timelines and adheres to procedures and guidelines
- Checker and authorizer for tasks performed by the Cash Ops staff for cash-related activities such as payment and remittance instructions, Spot FX and FD instructions in custodian platforms.
- Checks and authorizes instructions processed by staff in Bloomberg AIM for interface to downstream and service provider system, if applicable
- Review cash reconciliation between Bloomberg AIM and custodian performed by Cash Ops staff, IBOR cash reconciliation performed by outsourced party (GIPS Ops) and escalate if necessary
- Participate in projects under the group initiatives for areas that impact cash operations. This includes front office system change, fund restructuring exercise etc. Review Operating Memorandum with Clients for any change or new client onboarded
- Liaise with auditors on requests relating to AIA Singapore / AIA Brunei portfolios
- Resolve escalated issues from various stakeholders eg DMO/IBOR team, Custodians, Service Providers, Finance, Brokers etc.
- Review existing workflow and processes and work with IT team for streamlining and automation of processes.
- People management and improving staff engagement scores (Gallop)
- Assist the Section Head in ensuring the risk and controls assessment are carried out and updated for the Trade Processing-Cash Ops team.
- To support responsibilities and duties periodically assigned by the Section Head to meet operational requirements
What you will have.
- Bachelor’s Degree in Accountancy, Business Administration, Business Management, Banking and Finance or related.
- At least 15 years of experience in investment operations support of a fund management company or investment department of an insurance company.
- Settlement knowledge of various investment instruments
- Project management skills
- Good communication and interpersonal skills
- Good knowledge of Microsoft Excel, Word and PowerPoint
- Strong initiative, able to multi-task and work under pressure
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
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