IT Administrator

**Securing the Future with AvePoint**

At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us

**Job Summary**

We are seeking a proactive and detail-oriented IT Administrator with Salesforce experience to join our growing team. In this role, you will be responsible for the day-to-day administration, configuration, and support of our Salesforce platform. You will collaborate closely with various business units to ensure Salesforce meets their needs while optimizing its functionality and performance. This is an excellent opportunity for someone looking to leverage their technical expertise in Salesforce to drive efficiency and innovation within a dynamic organization.

**Key Responsibilities**
- Manage and maintain the day-to-day operations of the Salesforce platform, ensuring its stability and performance.
- Configure Salesforce features, fields, workflows, validation rules, and custom objects to meet evolving business needs.
- Provide technical support to Salesforce users across the organization, resolving issues and answering questions.
- Collaborate with key stakeholders to gather requirements and implement customized solutions within Salesforce.
- Perform regular system audits, maintain data integrity, and execute routine database maintenance tasks.
- Develop and maintain reports, dashboards, and automated processes to support business decision-making.
- Stay current with Salesforce updates and new features, ensuring that the platform is up-to-date and compliant with best practices.
- Assist in training users and creating documentation to enhance system adoption and understanding.
- Monitor and manage security settings, user access, and permissions to protect sensitive data.

**Requirements**:

- Diploma or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Proven experience as a Salesforce Administrator with hands-on experience in configuration, customization, and user management.
- Salesforce Administrator certification (preferred but not required).
- Strong understanding of Salesforce best practices, including workflows, process builders, validation rules, and custom objects.
- Experience with Salesforce security controls, including user roles, profiles, and permissions.
- Ability to create and maintain reports and dashboards to provide actionable insights for stakeholders.
- Familiarity with data management tools within Salesforce, including import/export functionality and data deduplication.
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues and provide effective solutions.
- Excellent communication skills, with the ability to collaborate with both technical and non-technical stakeholders.
- Experience in working with third-party integrations and managing Salesforce AppExchange apps is a plus.
- Ability to prioritize tasks, work independently, and thrive in a fast-paced environment.

**Why Join Us?**

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

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