Business Operations Manager

**WHO WE ARE**:
**Build. Scale. Sustain.**

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right. **We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
- We are **small enough to care locally, big enough to deliver globally** (5 continents, 18 offices, +650 experts from +50 nationalities)
- We are **robust and resilient** (100% independent and 0 debt)
- We are **entrepreneurs and passionate experts**: We invest in what we believe genuinely and work as a collective intelligence
- We are **positive, courageous, caring, doers and committed to excellence**

**YOUR ROLE**:
**YOUR RESPONSIBILITIES**:
**Resources Management**
- Liaise and coordinate with the Hives to provide resourcing options.
- Making sure all consultants have work allocated (clients and internal tasks alike)
- Keeping the Nest number under the average threshold of a maximum of 10 consultants per month.
- Own the resource management process (Entry, exit, notifications, report, SLAs)
- Ensure accuracy of resourcing data.
- Share the Nest updates during relevant ceremonies.
- Optimise the allocation of resources balancing project demands and pipeline.
- Point of contact for any contractors and or freelancers.
- Is the single point of contact for staffing/resourcing requests from other PALO IT offices.

**Delivery**
- Involved in Presales through estimations and team set-up review.
- Scope-based SOW review and validation
- Oversee the delivery of scope-based projects.
- Be able to steer project at risk in the right direction based on project constraints.
- Ensure delivery model is being used.

**Metrics***
- Nest number: 10 Palowans and below
- Staffing rate = Billing rate

**WHO YOU ARE**:

- You have strong communication skills to engage/drive discussions with senior stakeholders and to facilitate interactions with all parties and individual team members.
- You have 8 or more years in a senior role in a field related to our industry
- Proven ability to plan and manage operational processes for maximum efficiency and productivity
- Ability to streamline or implement structure that boost speed and efficiency while supporting rapidly shifting business demand
- You have the knowledge and skills on servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and increasing transparency.

**MORE ABOUT PALO IT**:
We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs. We are continuously taking action to:

- Become a climate net-zero company
- Attain 50% of revenue from projects with a positive impact
- Train 100% of our workforce on impact
- Achieve B Corp certification among all our offices across the globe
- Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

**What We Offer**
- Stimulating working environments
- Unique career path
- International mobility
- Internal R&D projects
- Knowledge sharing
- Personalized training

For more on our team culture and benefits, check out our careers page.
- PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law._
- Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT._
- Your personal data will be processed for the purposes of managing Palo-IT's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes._