Senior Product Ops Specialist

6 days ago

Marina Bay, Singapore SHEIN Full time

**About SHEIN**

SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 150 countries.

Founded in 2012, SHEIN has nearly 10,000 employees operating from offices around the world. In SHEIN, we work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.

**Job responsibilities**
- Track online issues in our mall's B/C (Business/Consumer) end system, timely handle such issues and provide outcome feedback as well as summary analysis of the issues faced
- Regularly monitor and analyse relevant data of SHEIN mall's B/C end system; drive growth and enhance user experience through actively proposing for operational improvements and implementation of related product features.
- Develop a deep understanding of B/C end system architecture, get involved in the implementation of new requirements, and provide relevant result analysis of implemented features.

**Job requirements**
- Bachelor’s Degree in Computer Science, Technology, or Information Systems, with at least 3 to 5 years of relevant experience
- Able to trace and locate online issues, and have experience using online issue tracing tools, databases (such as dbadmin), alarm center, log center, etc.
- Possess strong ability to analyse data, have experience in using data analytics platforms such as Kibana, Grafana, and Tableau, and proficient with the use of SQL.
- Strong stakeholder management and communication skills, proactive, responsible and have good teamwork
- Computer-related majors or related experience in development, testing, and product managers is preferred

**Job Types**: Full-time, Permanent

**Salary**: Up to $20,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Parental leave
- Professional development
- Work from home

Schedule:

- Flexible hours
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's or equivalent (required)

**Experience**:

- computer science/ technology/ information systems: 3 years (required)

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