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Sea Logistics Customer Care Specialist
2 weeks ago
$4300 + AWS + VB + allowance
5 working days, Mon - Fri, normal office hours
Location: West
**Responsibilities**
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process.
**Requirements**:
- Possess diploma or degree in Supply Chain/Logistics
- At least 3 years of experience in Seafreight
- Ability to work under pressure in a fast paced environment
- Detail oriented and possess a positive customer mindset
**Please connect us via LinkedIn as follows for efficient messaging**:
**Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert**
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
**More Information**:
- **Salary Offer **$2800-$4300
