Technical Client Services Manager
5 days ago
Singapore
**Your responsibilities**:
- Manage, solve, escalate all incoming requests from clients
- Provide first class customer communication
- Optimize workflows and proactive find solutions;
- Documentation of workflows and processes
- Manage adhoc projects
- Assist account manager and clients with ‘go live’ and resolve connectivity and technical issues with our Java-based client software
- Resolve technical problems or business workflow issues during initial client communication
- Assist with identification of software bugs and work with internal teams to manage through to resolution
- Perform regression testing of full range of products and features on our platform
**Your profile**:
- Preferably 2 - 5 years of experience in client services / middle office / back office of a global market sales & trading division or other FX or treasury environment. Fresh graduates are welcome to apply
- Good understanding of fundamental IT concepts : Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting
- Excellent sense of customer service (detail and service-oriented)
- Good organization skills, ability to work under pressure and to meet tight deadlines
- Ability to communicate in a precise, accurate and timely manner
- Ability to communicate technical/product information to a non-technical audience
- Self-motivated with a proactive and consistently high output work ethic
- Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage
**Our offer**:
- Performance appraisals on a regular base
- 360T Academy including Sales Excellence Program
- Modern Singapore office located directly in the city center
- Social gatherings
-
Client Services Manager
2 weeks ago
Singapore SWIFT TECHNICAL (SINGAPORE) PTE. LTD. Full timeRESPONSIBILITIES - The Client Service Manager (CSM) is responsible for the management and sales for specifically assigned clients. - The CSM’s responsibility for the current/new client base, is to leverage existing service lines & continue to penetrate all possible service lines to develop net new GP growth. - The CSM is responsible for developing trusted...
-
Technical Client Services Manager, Apac
2 weeks ago
Singapore LMA Full time**About the Company**: Our client is a regulated, global foreign exchange (FX) trading marketplace headquartered in Germany. **Key Responsibilities** - Provide high-quality support to both new and existing clients, ensuring a seamless and positive experience. - Develop and maintain strong relationships with key client intermediaries to promote trust and...
-
TECHNICAL CLIENT SERVICES MANAGER, APAC
1 week ago
Singapore 360 Treasury Systems AG Full timeAs a Technical Client Services Manager, you'll be part of a global team, providing exceptional support to our customers throughout their journey with 360T, one of the leading Foreign Exchange platforms worldwide. You'll tackle a diverse range of tasks in a stimulating SaaS environment, serve as the primary contact for our clients, and enjoy significant...
-
Singapore Visa Full timeCompany Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...
-
Client Service Manager
5 days ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeResponsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is...
-
Director, Client Servicing
7 days ago
Singapore MUFG Investor Services Full time**Company Description** About MUFG Investor Services**: Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking...
-
Senior Energy
2 weeks ago
Singapore Integra Technical Services Full timeWe are looking to recruit experienced energy and power adjusters based in Singapore, Asia to enable us to service our clients throughout the region, and to enhance our regional and global adjusting team. - Onsite survey of damage/losses - Investigate cause of damage - Review of technical documentation - Review, audit and schedule cost documentation -...
-
Manager International Client Services
2 weeks ago
Singapore Discover Financial Services Full time**About This Role** Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We...
-
Senior Client Services Manager
7 days ago
Singapore NITYO INFOTECH SERVICES PTE. LTD. Full timeThe Manager - Client Services role is responsible for Client interaction and management, consultative sales. Client interaction and management, consultative sales. Engaging with business segments and partners to ensure opportunities are identified and targeted. Drafting Program Plan, Resource Plan and Engagement Plan, End to End Recruitment Process,...
-
Customer Service
2 weeks ago
Singapore MLS LOGISTIC SERVICES PTE. LTD. Full timeThis role mainly responsible for all operational activities in relation to the client and customer accounts. Being the focal point of contact internally and externally for all account related matters and managing a team customer service; providing guidance and support to ensure quality service is being provided to the customers and key clients. Job...