Director, Digital Data and Analytic Services

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
We are currently seeking a (Senior) Technical Program Manager (TPM) to deliver Corporate Real Estate (CRE) technology programs and projects for our clients to join our JLLT Business Solutions Team. As TPM, you’ll have responsibility for working with clients’ real estate technology teams globally to develop and deploy multiple projects Responsibilities include leading the projects and ensuring all related processes run smoothly, managing project risks and issues proactively. The TPM is accountable for quality, on time, and in-budget delivery, with proactive risk and issue management. The Program and Project Management team is a client-facing team that specializes in delivery of complex CRE Data and Analytic projects to JLLT clients, inclusive of change management, training and technology success and adoption.

**What this job involves**:
As a (Senior) Technical Program Manager (TPM), you will be directly responsible for:
Work with members of the client’s Real Estate business and technology teams globally to develop and deploy CRE Data and Analytics related programs and projects

Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making

Effectively engage with stakeholders of all levels, and ensure that the requirements documentation is covering their needs

Perform high quality program and project management ensuring strong governance, quality documentation, and efficient communication. (Project framework, dependencies discovery and coordination, quality meeting minutes, status updates, risk management plan, budget control, backlog management, sprint meetings )

Understand limitations, dependencies and optimal scenarios for a Business Intelligence systems and guide executive decision making process.

Proactively manage stakeholder expectations and program/project risks. Effectively communicate with and influence senior stakeholders.

Develop deep understanding of service lines constituting CRE account.

Facilitate frequent meetings with end users to understand needs to be covered by solution, pain points, and develop plans to improve user experience and drive adoption, gleam insights not directly communicated as requirements.

Support development of continuous improvement mechanisms to ensure that tools are constantly evolving to improve end user experience and adoption

4+ years of program and project management experience. PM or Agile certification a plus

Experience with analytical tools, business intelligence systems, data-driven projects is a must.

Experience with IWMS or other Corporate Real Estate technologies strongly preferred

Experience with corporate real estate functions is highly desirable

Working experience with GCP, SQL highly desirable

Ability to thrive in a high-pace environment

Ability to effectively lead global teams (mainly Europe and Asia) with momentum

Proactive and situational leadership skills in people and project management

Consultative skills preferred

Strong written and verbal communications skills; ability to maintain excellent communication skills with the ability to effectively communicate with multiple stakeholders.

Experience working in large global organizations with complex technical environments as well as dealing with external customers, service providers and vendors

Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams.

Ability to operate independently with general guidance

What you can expect from us
Working with top global companies on newest technology stack. We succeed together—across the desk and around