Servicenow Itsm

1 week ago

Singapore KRIS INFOTECH PTE. LTD. Full time

Operations Support - Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks,..
- Ensure proper Platform Administration and admin requests OLA fulfillment.
- Assist in troubleshooting issues and errors within the ServiceNow platform.
- Weekly report to our Global Operation Group leader.
- Contribution to SRE (Site Reliability Engineering) activities:

- Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks, Contribute to Definition and Documentation of processes or how-To as knowledge base articles.
- Actively participate in ServiceNow implementation and integration projects.
- Contribute to the testing and quality assurance processing during project rollouts.
- Conduct regular training sessions for employees and contractors.
- Maintaining knowledge base articles for end users.
- Ramp Up Knowledge in ServiceNow Platform technology.

**Requirements**:

- Experience in ServiceNow - 4 to 7 years Experience in OPS & ITSM.

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