Club Lounge Manager
3 days ago
There’s nothing complicated about dealing with business people.
They’re just people. Doing business.
**By day, international marketing superhero. By night**: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
The moment a guest enters the hotel, they will be amazed by the exceptional service provided by our frontline colleagues.
As a Club Manager, you’ll oversee and direct all aspects of the Club Lounge function to deliver a memorable service to guests not limited only to club lounge and exceeds their expectations. You’ll also assist to create a warm atmosphere that makes our guests feel at home in any location and achieve the highest possible guest satisfaction to current and future VIPs.
- Go through guest arrival report from Merlin and liaise with GRM on amenities, room blocking as per preferences, past stay history, survey feedbacks on issues to ensure the guest has a comfortable stay
- Handle guest complaints with follow up and ensure that all services at the Club Lounge has the aim for maximum guest satisfaction, drive empowerment guidelines in your section
- Develop and implement guest telephone contact systems
- Leverage on moment of truth for guest stay and to drive positive online feedbacks not limited only to medallia but all online channels like tripadvisor etc
- Supervises the Club Lounge operation and workflow to maximize guests satisfaction
- Coordinate with all necessary departments to provide excellent service delivery
- Supervises and guides all staff to ensure that hotel policies and procedures are adhered
- Ensure all procedures are conducted safely and according to policies, procedures and guidelines from HACCP
- Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback
- Organize and conduct regular meetings for all guest contact staff to facilitate communications and smooth operations
- Monitor efficiency levels in Club Lounge, Works with Superior and Human Resources on manpower planning and management needs
- Ensures staffing deployment appropriate for business volume
Ideally you are knowledgeable about Singapore and local attraction places for business travellers/ tourists to provide a memorable experience for them. You are a motivated and friendly individual who is able to interact well with guest in fluent English.
You should have a Diploma in Hospitality & Tourism or minimum 2 year of related work experience in a hotel front office/club lounge environment. You should be well versed in the operational systems at Front Office and Food & Beverage.
We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.
-
Club Lounge Manager
3 days ago
Central Singapore IHG Full time**About us** There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team...
-
Club Lounge Manager
3 days ago
Singapore CROWNE PLAZA CHANGI AIRPORT Full timeThere’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing...
-
Club Lounge Ambassador
3 days ago
Singapore CROWNE PLAZA CHANGI AIRPORT Full timeThere’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for...
-
Club Lounge Ambassador
3 hours ago
Singapore CROWNE PLAZA CHANGI AIRPORT Full timeAs a Club Lounge Ambassador, you will be responsible for delivering exceptional guest service to members and visitors of the exclusive lounge. You will replenish the lounge's amenities, manage guest requests, and uphold the standards of service excellence, catering to the needs of business travelers, VIP guests, and loyal members. A little taste of your...
-
Assistant Club Manager
1 week ago
Singapore Marriott International, Inc Full time**Additional Information** **Job Number**25037481 **Job Category**Rooms & Guest Services Operations **Location**Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **JOB SUMMARY** Work closely with the Club Manager to ensure daily...
-
Assistant Club Lounge Manager
1 day ago
Singapore voco Full timePromote enrollment and administer loyalty programmes for hotel guests, including IHG One Rewards, InterContinental Ambassador, Kimpton Inner Circle. - Monitor and control the departmental expenses on an ongoing basis to ensure performance against budget. - Analyse departmental expenses and identify areas of improvement to drive departmental and hotel...
-
Club Lounge Executive
7 days ago
Central Singapore IHG Full time**About us** IHG Hotels & Resorts' first voco hotel in South East Asia is now open on Singapore’s world-famous Orchard Road! voco® Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where...
-
PSA Club
2 weeks ago
Singapore PSA Club Full timeRoles & Responsibilities PSA CLUB is a members’ club for the staff of PSA Singapore. Comprising of a fully-equipped gym, function rooms, lounge and in-house sports and leisure facilities like badminton courts, futsal court, snooker tables, karaoke rooms and mahjong rooms. The club is equipped for business and leisure with a wealth of experiences for its...
-
Club Supervisor
2 weeks ago
Singapore CLUB 29 JAPANESE LOUNGE PTE. LTD. Full time $60,000 - $120,000 per yearKey Responsibilities Include: Ensures prompt, efficient service, convey a positive image of self and company. Ensure opening/closing duties are done properly and on time. To assist, encourage and support the team member in the daily execution of their duties Monitor club operations that includes: Inventory, beverage service, cash transactions, comps...
-
Club Residences Manager
1 day ago
Singapore Capella Hotel Group Full timeSingapore, SGP_ - _Full Time_ **Position Overview** The Club Residences Manager is responsible for all aspects of operations within the club residences, with the support of its team of supervisors and assistant managers. The individual should be a good ambassador of Capella, and provides guidance to the team to provide a warm and personalized guest service...