Club Lounge Executive

8 hours ago


Central Singapore IHG Full time

**About us**
IHG Hotels & Resorts' first voco hotel in South East Asia is now open on Singapore’s world-famous Orchard Road voco® Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

**Your day to day**
voco® Orchard Singapore is seeking a dynamic and passionate Club Lounge Executive to be part of our team. As Club Lounge Executive, you provide warm hospitality by delivering consistent quality service to all guests at all times and ensure that our Guests enjoy an exceptional experience from check-in through check-out. You will also manage the Club Lounge together with the Club Lounge team and deliver on its offerings throughout the day, including breakfast, all day snacks and evening cocktails.
- Answer phones in a prompt and courteous manner.
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Up-sell rooms where possible to maximize hotel revenue.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Promote team work and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

**What we need from you**
- You have minimum 2 years working experience in a hotel
- Experience in Front Office will be an added advantage.
- Proficiency in Opera Property Management System will be an added advantage
- Committed to working evenings, weekends and public holidays.
- Must speak fluent English

**What we offer**
We’ll reward all your hard work with a great salary and benefits - great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job Reference: EMEAA35197



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