Service Administrator

1 week ago

Singapore PEAK SCIENTIFIC SINGAPORE PRIVATE LIMITED Full time

**Job Title**:Service Administrator

**Reports to**:Regionl Service Manager

**Business Unit**:Service Delivery

**Location**:Singapore

**Direct Reports**:No

**Overview**

Reporting to the Regional Service Manager, the Service Administrator will be responsible for the timely and accurate stock management to aid the field service team in achieving efficiency and group metrics. A conscience person with high attention to detail and the ability to prioritise workload as well as knowledge of Office based programmes and SAP.

**Duties and Responsibilities**
- Proactively planning preventative maintenance jobs
- Scheduling of jobs and services with external customers
- Service ticket creation and closure on SAP CRM / SAP B1
- Maintain Peak information systems to improve overall efficiency of dealing with customer support
- Monthly replenishment of service spare stock level for regional field service team
- Working with Service Sales team to maintain confident stock level for P.M kits
- Coordination with logistics for timely delivery of needed items
- Raising invoice for chargeable jobs
- Working with Finance for outstanding invoicesActive management of KOSEA stock

**Experience**
- Knowledge of SAP would be advantageous
- Foundation skillset with Microsoft Office products

**Skills and Qualifications**
- Team work - able to build relationships
- High levels of attention to details
- Timely follow-up
- Self-motivation with the capacity to plan time effectively and prioritise
- Superb communication skills - ability to communicate clearly
- Resilience - remains effective in the face of pressure
- Ability to multi-task while keeping focus to ensure tasks are completed

**Measurement**
- Meeting Service Delivery metrics - OTIF and SLA assignment
- FSE job assignments
- Stock Management
- Adaptation of SAP B1
- Weekly and monthly reports
- Weekly and monthly journal and schedule closures
- GST reconciliation

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