Senior Client Advisor

5 days ago

Singapore TIFFANY & CO. PTE. LTD. Full time

**Responsibilities
**Achieve and/or Exceed Sales Plan**
- Consistently achieve or exceed monthly and quarterly individual sales plan;
- Strengthen and develop relationships with existing customers;
- Sell to NEW Tiffany customers, utilizing customer engagement tools as appropriate;
- Fully support and align with all key business initiatives and new product launches.

**Clienteling/Service Excellence**
- Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities;
- Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations;
- Manage new relationships and migrating existing customers at higher levels;
- Support key Company, Regional, and Local events - and product launches - with strategic client attendance and sales results.

**Corporate Standards and Directives**
- Ensure all sales activity complies with corporate brand standards and directives.
- Ensure all sales activity supports key business strategies and current initiatives in order to drive the success of the business.
- Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.

**Personal Leadership**
- Work as a team and partner with colleagues to ensure a consistent exceptional customer experience and contribute to a positive store environment.
- Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.
- Exhibit passion and enthusiasm as a TCO Brand Ambassador by modeling elegance through appropriate wardrobe and presence.

**Qualifications**
- Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc).
- Proven track record in achieving sales results.
- Willingness to work non-traditional business hours including nights, weekends and holidays.
- Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.
- Ability to work with a diverse client base.
- Ability to work in a fast-paced, changing environment.
- Minimally a Diploma holder.

**Preferred Qualifications**
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is a bonus

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