Risk Investigations Associate
19 hours ago
12 months contract
Central Singapore
**Our Client**
Tech Giant, Social Media Platform
**The Opportunity**
- Risk Investigations is responsible for overseeing day-to-day fraud management for platform's suite of payments products
- Define performance metrics, build monitoring and alerting systems, analyze new fraud trends, scale operational workflows, and build and manage rules to detect and prevent abuse
- Conduct manual reviews and proactive detection of fraud from escalations
- Assist with day-to-day Risk Operational tasks and alerts
- Perform ad-hoc fraud investigations and document the findings
- Think creatively and develop tactical/strategic plans to address challenges
- Self-driven and able to effectively prioritize projects/tasks
- Work cross-functionally with other analytic and investigation teams across the company
**Your Background**
- At least 6 months of customer service / ticketing handling experience
- Able to handle repetitive tasks and adapt to frequent changes to role due to business requirements
- Fluent in both English and Vietnamese
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
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