Risk Investigator, Loyalty Program

5 days ago

Singapore STARWOOD ASIA PACIFIC HOTELS & RESORTS PTE. LTD. Full time

***

NOTE: This position may require Saturday or Sunday as a workday due to the nature of the business needs.

**EXPECTED CONTRIBUTIONS**
- Review and investigate unusual activities identified through multiple channels. Recommend account treatment accordingly based on the conclusion of investigation.
- Effectively prioritize tasks and act promptly when an opportunity exists to prevent further loss to the Bonvoy program.
- Identify key data and partner in the creation, review and update of risk targeted alert database reporting.
- Pro-active trend identification. Identify the root cause of fraudulent activities and provide recommendations to leadership reduce the same exposure again.
- Review daily, weekly and/or monthly pro-active alert reporting and exception items according to standard protocols. Secure accounts and contact members when suspicious activity is found.
- Follow standard protocols around suspected associate abuse, including Explore rate abuse. Identify, research, document and resolve abuse situations working closely with Internal Investigations, HR and Audit teams.
- Document cases in tracking tools according to protocols. Document details such as points lost or recovered, exceptions, complex service issues and problems to ensure accurate guest history is kept.
- Partner with Customer Engagement Center teams, Hotels and Training teams to reinforce compliance and create awareness of fraud risks.
- Assist with process documentation and process enhancement.
- Learn and maintain expertise in systems required for incident research.
- Manage member inquiries and ensure carry-through to effective resolution.
- Prepare various forms, reports and summaries using Microsoft Software: Excel, Word and PowerPoint.
- Assist with management and delivery of written communications to members regarding suspicious or incorrect point/mile/bonus earning activity.
- Act as a key resource to Loyalty Program and Customer Engagement Center teams for hotel issues and member resolution.

**CANDIDATE PROFILE**
- BS/BA in accounting, finance or related field preferred; or an equivalent of 6 years relevant work experience.
- A minimum of 2+ years relevant work experience in a related field required. Loyalty Program experience strongly preferred.
- Experience with Marriott Systems preferred.
- Effective verbal and impeccable written communication skills. The position requires correspondence both within and outside of the company such as Bonvoy redemption partners, Bonvoy members and Hotel-level personnel. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Strong attention to detail, extremely organized and comfortable tackling an issue when presented with ambiguous information.
- Ability to take initiative and accomplish assigned work and projects in a timely manner with a high level of quality, clarity and accuracy.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Approach opportunities with a positive, open-mind and displays creativity and innovation.
- Demonstrate excellent problem solving and critical thinking skills.
- Leadership experience highly desirable
- Proficient in Microsoft Office with an emphasis on Excel.

  • Senior Investigator, Loyalty Program Risk

    5 days ago

    Singapore Marriott International, Inc Full time

    **Job Number** 23048697 **Job Category** Finance & Accounting **Location** Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management  *** **EXPECTED CONTRIBUTIONS** - Review and investigate unusual activities identified...

  • Loyalty Program Executive

    3 days ago

    Singapore CDG ZIG PTE. LTD. Full time

    **Job Scope** - Support Loyalty Programme Manager to ensure all areas related to CDG Zig loyalty program is well-coordinated and meticulously executed - Manage CDG Zig loyalty programme to achieve company objectives - Assist to develop, execute and manage effective loyalty campaigns to build and maintain strong loyalty and achieve group’s KPIs (e.g...

  • Policy and Risk

    2 weeks ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and...

  • Specialist, Loyalty Program-singapore

    5 days ago

    Singapore Lazada Full time

    Location: **Singapore** - Department: Marketing & Communications- Location: Singapore- Design Loyalty Program mechanisms with Key Benefits according to User Profile and Research to Drive Business Growth. - Collaborate with internal and external partners across development, commercial, operation, partnership, and other teams to effectively communicate the...

  • Loyalty Program Builder

    2 weeks ago

    Singapore MR SINGAPORE PTE. LTD. Full time

    MetroResidences is building on our passion for the guests, upgrading the overall guests' experience, and taking it to the next level. We are looking for a **Loyalty Program Builder **to help us retain our core customer base. In this role, you will deal directly with our guests/customers to find out what issues they are facing, how we may improve our...

  • Loyalty Program Consultant

    2 weeks ago

    Singapore Outsized Full time

    **What are we** At Outsized, we match clients in financial services and management consulting to high-quality independent consultants and boutique/specialist firms for the execution of their key projects. **Project opportunity** We are supporting a large global consulting brand build out their loyalty practice across APAC. Our client has a large portfolio...

  • Executive, Partnerships

    2 weeks ago

    Singapore Ascenda Loyalty Full time

    **Nice to meet you! We are Ascenda.** We are a global fintech company headquartered in Singapore. Help us transform how the world’s biggest financial brands engage their customers! The thrill of saving up loyalty points for an exciting trip, or the joy of treating your loved one to a Michelin star dinner courtesy of a special offer - these are the...

  • Loyalty Manager

    5 days ago

    Singapore SONAK ASIA PTE. LTD. Full time

    SONAK is looking for a Loyalty Manager to define, develop and implement the loyalty program. Throughout the development and execution of the loyalty program, continuous innovation and learning from best practices will be expected. As the loyalty manager, you will act as a focal point and be a leader in driving collaboration across key functions, be it...

  • Risk Investigation

    2 weeks ago

    Singapore TikTok Full time

    Job Description **Role & Responsibilities**: - Identify, investigate, and communicate emerging risks in TikTok ads ecosystem; - Identify opportunities to improve processes, protocols, and policies at scale to reduce risk; - Develop and track risk KPIs across teams; work to ensure alignment of multiple stakeholders across Product, Policy, Engineering,...

  • Risk Consulting, Forensic Investigations and

    1 week ago

    Singapore KPMG - Singapore Full time

    KPMG's Forensic practice consists of experienced professionals with a wealth of experience in investigations, forensic technology and disputes. KPMG has provided investigations services for some of the world's biggest companies and some of the most important matters of public interest in Singapore. KPMG's Forensic team comprises professionals with extensive...