Premium Support Engineer

7 days ago

Singapore Micro Focus Full time

**Job Description Summary**

As a Named Support Engineer (NSE), you are responsible for resolving tickets in your area of expertise. This would include but not limited to ArcSight Enterprise Security Manager on Expert level. Your accounts are mainly in EMEA. Thorough technical knowledge is important as well as excellent communication skills. You work in a team with professionals and reporting to a Premium Support manager. Fluent spoken and written English is mandatory. It is a full-time job, office based with flexibility to work from home. You will join a dynamic team and company that believes in customers for life. That means you must always assure customer excellence and complete satisfaction taking the responsibility to own all issues and drive resolution.

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace. That’s high tech without the drama.

**_ Responsibilities: _**
- Successfully resolve and/or prevent technical issues (software) from incoming businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
- Ability to articulate clearly, recommend and explain resolutions /clients.
- Understand and utilize ITIL.
- Represent the company in a face-to-face customer location visit, industry conference/trade show.

**_ Education and Experience Required: _**
- First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
- 5-7 years’ experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.

**_ Knowledge and Skills: _**
- Excellent verbal and written communication skills in language to be supported.
- Advanced troubleshooting skills in a technical environment.
- Excellent analytical and problem-solving skills.
- Advanced Software knowledge such as Micro Focus Software products, Database, operation systems. Knowledge of cloud environments
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. Knowledge and resolution ability.
- Ability to solve and document solutions for usage of other technicians and customers.
- Ability train peers on solutions.
- Ability to take ownership for resolution with escalated customers.
- Ability to lead technical action plans.
- Lead or provide expertise to teams or projects.
- Highly Developed knowledge of more complex solutions.

**Job**:
Services

**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

  • Premium Support Engineer

    2 weeks ago

    Singapore SUSE Full time

    Overview Premium Support Engineer at SUSE. This role focuses on delivering premium technical support for SUSE and Rancher technologies to high-value customers. About SUSE SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions. We collaborate with partners and communities to give customers the agility to tackle innovation...

  • Premium Support Engineer

    4 days ago

    Singapore SUSE Software Solutions Germany GmbH Full time $80,000 - $120,000 per year

    About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads,...

  • Premium Technical Service Engineer

    7 days ago

    Singapore Nuvei Full time

    **Title Premium Technical Service Engineer** **_Desired Location Singapore_** **_Hybrid - Remote - On site _** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of...

  • Premium Technical Support Engineer

    2 days ago

    Singapore CloudFlare Full time

    Premium Technical Support Engineer - CDN Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and...

  • Premium Technical Support Engineer

    2 weeks ago

    Singapore CloudFlare Full time

    At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

  • Premium Technical Support Engineer

    7 days ago

    Singapore Cloudflare Full time

    Premium Technical Support Engineer - CDN 3 days ago Be among the first 25 applicants About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500...

  • Premium Technical Support Engineer

    2 weeks ago

    Singapore CloudFlare Full time

    Premium Technical Support Engineer - CDN Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and...

  • Head of Premium Engagements Apj

    1 day ago

    Singapore SAP Full time

    **Requisition ID**:281706 **Work Area**:Consulting and Professional Services **Expected Travel**:0 - 30% **Career Status**:Executive **Employment Type**:Regular Full Time **COMPANY DESCRIPTION** SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce...

  • Premium Services Manager

    5 days ago

    Singapore dnata Airport Services Full time

    Summary The Premium Services Manager is responsible for the end-to-end management of dnata Singapore’s Marhaba lounges at Changi Airport. This includes the full spectrum of lounge operations—service delivery, food & beverage, housekeeping, staff performance, compliance, and guest satisfaction. The Premium Services Manager also contributes to the...

  • Lead - Premium Cards Manager

    1 day ago

    Singapore DCS CARD CENTRE PTE. LTD. Full time

    DCS Card Centre is an innovative and forward-looking payments fintech that provides value-added card services with the most advanced technology to our customers and partners. We offer attractive remuneration packages and reward schemes, and invite the talents to join our big family. We believe in empowering our people with opportunities to grow and take...