Ict Support Engineer

1 day ago

Singapore MOL (ASIA OCEANIA) PTE. LTD. Full time

Job Purpose:

- To augment the MOLAO ICT helpdesk team which provides ICT support to all the group companies on common infrastructure (including network and related systems) and handle ICT support for MOLAO/ MTM /CAPE /MOLLNG /TECHNO users.

Job Duties and Responsibilities:

- Manage and monitor all installed systems and common infrastructure.
- Install, configure, test, and maintain operating systems and system management tools.
- Laptop / Desktop, Printer, Phone, Scanner, Corporate software setup for users.
- Windows OS, AD, Office 365 local administration & file server management.
- Handle user registration process for all group companies.
- Network monitoring and troubleshooting (both LAN and WiFi).
- User support as part of helpdesk & provide 1st and 2nd level support.
- Provide onsite/remote troubleshooting and liaise with vendors and other IT personnel for problem resolution.
- Helpdesk system ticket monitoring & updating status on timely manner.
- Maintain hardware and software inventory and keep it updated.
- Proactively ensure the highest levels of infrastructure availability to users.
- Maintain a high level of user satisfaction with quality customer service.
- Any other tasks as and when assigned by the superior.

Job Requirements:

- 1 to 2 years experience in Installing, configuring, and troubleshooting Windows-based environments, Network administration, and fine-tuning.
- Familiar with Office365.
- Strong problem-solving skills and a positive attitude.
- Good coordination and communication skills with internal and external customers.
- Able to work independently with minimum supervision.
- Good team player and able to work under pressure.
- Good to have networking knowledge (OSI Model).
- Good to have Azure Cloud experience.
- Fresh IT graduates with quick learning capability are also encouraged to apply.

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