Product / Program Manager, Scaled and Platform

Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Trust & Safety
About the Team
We are seeking an experienced individual contributor (IC) with experience in the following areas: data investigation and analysis, systems and/or risk control design, product and/or program management, and an understanding of technology strategy, to deliver on our core mission: to reduce and prevent harm from large scale abuse of the platform. The IC will employ a multifunctional approach to investigate and understand high harm trends on the platform, manage risk at a regional to global level, identify gaps in platform controls, and drive cross functional projects to improve controls and tools.
The Scaled and Platform Abuse team is responsible for building capabilities and performing the detection and enforcement against large scale abuse by sophisticated threat actors who willfully violate our community guidelines and cause harm to our users. By removing high prevalence risks from the ecosystem, T&S is able to focus on high harm low prevalence issues and further improve on Trust & Safety for our users.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

**Responsibilities**:
What will I be doing?
- You can expect your working week to be allocated as follows: 40% investigation on high priority escalated or high prevalence high harm trends, 20% follow up monitoring on ongoing mitigated high harm trends, 40% strategic projects and developments.
- The team requires an analyst to perform multiple roles depending on the individual's aptitude and capability for growth: Program management: To investigate and mitigate high harm trends in assigned area of responsibility; Product management: To assist in developing requirements and controls to mitigate known abuses.
- You'll work cross-functionally with policy, product managers, program managers, engineering teams, risk response teams and owning the end-to-end risk management process from initial issue/trend escalation to closure. In the process, performing the following (non-exhaustive): information collection and coordination, investigation and behavioural pattern identification, gaps/weakness identification in our systems and controls, recommend solution, follow-up with further analyses and advice stakeholders where necessary.
- You will investigate harmful trends and profile their behaviours to generate insights to build data features, improve detection and refine strategies for risk response.
- Through execution of daily platform risk management operations, you will help to develop best practices, risk indicators, tooling and product improvements which contribute to long term improvements in Trust and Safety's internal products, processes and in-house tools.

**Qualifications**:
Minimum Qualifications
What should I bring with me?
- You have a Bachelor's degree preferably in Humanities, Business Analytics, Information Technology, Computer Science, Statistics or similar.
- You have at least 3+ years of experience in relevant domains (or domains with transferable skill sets) such as Trust and Safety, Risk Management, Investigations, Anti-Fraud, Product/Platform Operations or Cyber Security.
- You are able to employ hypothesis based approach or evidence-driven investigation with SQL in a big data environment to develop insights.
- You understand how real world motivations and behaviour translates into online behavior and the data generated on a social media platform
- You have experience investigating high harm trends and/or threat actors across markets and understand how culture and behaviour can influence the data.

Preferred Qualifications
**Even Better If**:

- Have a long term view towards the