Apac Customer Care Executive

2 days ago

Singapore THE BODY SHOP INTERNATIONAL (ASIA PACIFIC) PTE LIMITED Full time

**JOIN US BE DARING, BE DIFFERENT, BE JUST**
At the Body Shop, we run on passion, so it’s no surprise our work culture is unique. A genuinely caring environment where fun, dedication, and entrepreneurship are part of our daily lives. Our people put customers at the heart of the business and think outside the box to deliver innovation strategies. If you are commercially minded with entrepreneurial and activist spirit, who combine expertise with enthusiasm, we want you

You will be part of the APAC Supply Chain team responsible for the execution of our Wholesale Orders from Franchisees ensuring accurate and efficient processing of market orders according to market requirements, regulatory standards, and within the shipping schedule. You will track orders from processing to the point of dispatch and communicate any discrepancies and delays, promptly update current demand into the allocations database, and rollover Open/outstanding orders in IP (system). You will also maximize service levels (order fulfillment) through analysis of open order status in collaboration with the supply planning team. In this role, you are the first point of contact for markets on supply-related queries.

**Experience**:

- Knowledge of order management processes/supply chain
- Ability to process a large amounts of data accurately and efficiently to analyze and present to markets
- Attention to detail and accuracy
- Experience in a customer care position in a supply chain or retail environment would be advantageous
- 3PL Management experience preferred but not necessary
- Sound knowledge in SAP S4: SAP Basics, Create and Maintain Sales Orders, Open/Backlog Sales Order Management, understand Available to Promise (ATP).

**Qualifications**:

- Diploma/Degree in Supply Chain / Logistics Management or relevant aspect

**Competencies required**:

- Fluent spoken and written English
- Advanced Excel knowledge
- Strong analytical skills with attention to details
- Ability to manage large amounts of complex and sensitive information in high-pressure situations
- Cross-functional influencing skills with the ability to coordinate and work with multiple parties
- Knowledge of supply chain concepts will be an added advantage
- Flexible approach to work with the ability to respond to changing business priorities

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