Regional Customer Care and Logistics Manager Apac

3 days ago

Singapore DSM Full time

Bring your passion. Build the future.

**The Challenge**

We are looking for a supply chain change leader in the Asia Pacific (APAC) Region to bring our internal processes to the next execution and integration level, by shaping a more customer centricity approach, implementing the new way of working and preparing the area for the future.

You will lead the Regional Order Fulfilment and Logistics organization and have a direct link to the Regional Sales Vice-President, by being part of his Leadership Team.

As member also of the Global Supply Chain Leadership team, you will develop and drive improvements in the regional SC operations strategy. You will work closely together with the BU SC Managers and the Sales Vice-President.

In a Customer Centric approach, you will create a culture of teamwork, continuous improvement and key improvement projects in the Order-to-Cash (OtC), Logistics processes and Customer Service activities. You are responsible for optimizing delivery reliability within agreed service levels and minimize SC complaints and supply chain costs for the region.

You will co-lead the Global OtC and Logistics improvement platforms, to leverage the improvements globally and help to implement the Global SC vision, and have a standing invitation to the Regional Sales Management Team meetings.

**Main Responsibilities**
- Represent APAC in the global Supply Chain Leadership Team as a reliable business partner and team up with other critical departments like Manufacturing and Sales
- Represent the SC team in the Sales Leadership Team as a reliable business partner
- Develop excellent relations with the Sales Managers/ Director of the different business units
- Manage your team and develop your people in the customer service, order handling and logistics activities
- Stimulate and coach tandems of Customer Care Assistants and Account Manager in a customer centric approach
- Maintain and improve customer service levels together with the Regional Sales team and with support of the BU SC managers
- Lead/ implement and drive the key priorities projects to improve the region performance and act as regional implementation leader for the global projects
- Manage the contracted third-party logistics providers together with DSM Sourcing and regularly review performance versus agreed service levels
- Co-own the standard F&B structure and processes for Order Fulfillment and Logistics
- Be responsible for all SHE and HR aspects, related to the execution of the SC processes (with respect to both internal and external requirements)
- Formulate, get approval and manage the yearly cost budget for the Regional Order Fulfillment and Logistics department

**The Ideal**
- Experience in SCM and Sales processes, especially Order-to-Cash (OtC), Logistics & Sales
- Experience in managing teams over different locations
- Working knowledge of SAP
- Experience in working with or in Sales, Transportation, Planning
- Experience in change management and cultural transformation
- Good listening skills, operationally savvy

Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

  • Regional Logistics

    1 week ago

    Singapore Urgo Medical APAC Full time

    Regional Logistics & Finance Admin (6-months Contract)We're looking for a detail-oriented and proactive individual to join us as a Logistics and Administrative Support (6-month contract, with potential for conversion) to assist our supply chain & Finance operations across APAC. In this role, you'll work closely with our Logistics and Finance teams, helping...

  • Sr. Manager, Trade and Customs

    2 weeks ago

    Singapore Vantive Full time

    Sr. Manager, Trade and Customs - APAC Region Join to apply for the Sr. Manager, Trade and Customs - APAC Region role at Vantive Get AI-powered advice on this job and more exclusive features. Vantive is a pivotal organ therapy company on a mission to extend lives and expand possibilities for patients and care teams worldwide. For 70 years, our team has driven...

  • Finance & HR Manager - APAC

    7 days ago

    Singapore manuport logistics Full time $80,000 - $120,000 per year

    Ready for something different? At Manuport Logistics (MPL), we think way outside the container and always go one step further in everything we do. How? With a unique mix of logistics services, real and personal advice, we make things happen. Our Be Different – Be MPL culture thrives on bold ideas, enthusiasm, and fresh perspectives. We are now looking for...

  • Director, Customer Care

    1 week ago

    Singapore Danfoss Full time

    Requisition ID: 32197- Job Location(s): Singapore, SGDanfoss is seeking a strategic and customer-oriented Director to lead the APAC Region responsible for a regional team of managers and customer service representatives that input and manage customer orders for all Danfoss Power Solutions. You will work with other regional directors to develop, communicate,...

  • Product Market Manager, APAC

    1 week ago

    Singapore Product Market Manager, APAC Full time

    Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world's best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travelers allows us to create products...

  • Regional Logistics

    1 week ago

    Singapore HCP Healthcare Asia Pte Ltd Full time $40,000 - $60,000 per year

    About the RoleLocation : SingaporeDuration : 6 months; Ideally from September 2025 to February 2026Commitment : Full-timeReporting to : Regional Finance Manager APACWe're looking for a detail-oriented and proactive individual to join us as a Logistics and Administrative Support (6-month contract, with potential for conversion) to assist our supply chain &...

  • Manager - Tendering - Logistics - APAC

    2 weeks ago

    Singapore DP World Full time

    Regional Talent Acquisition APAC | In search for Rockstars | Tech | SaaS | Supply Chain Solutions This position is responsible for developing and overseeing DP World's tendering and RFQ/RFP management activities for APAC region. This will include developing, negotiating, and pitching tenders. The candidate will work closely with various stakeholders and SMEs...

  • Finance & HR Manager - APAC (HK) Copy

    1 week ago

    Singapore Manuport Logistics Full time

    Ready for something different? At Manuport Logistics (MPL), we think way outside the container and always go one step further in everything we do. How? With a unique mix of logistics services, real and personal advice, we make things happen. Our Be Different – Be MPL culture thrives on bold ideas, enthusiasm, and fresh perspectives. We are now looking for...

  • Finance & HR Manager - APAC (HK) Copy

    1 week ago

    Singapore Manuport Logistics Full time

    Ready for something different? At Manuport Logistics (MPL), we think way outside the container and always go one step further in everything we do. How? With a unique mix of logistics services, real and personal advice, we make things happen. Our Be Different – Be MPL culture thrives on bold ideas, enthusiasm, and fresh perspectives. We are now looking for...

  • Manager, Regional Customer Retention

    2 weeks ago

    Singapore TOLL LOGISTICS (ASIA) LIMITED Full time

    **Manager, Regional Customer Retention**: **Company Description**: **About Toll Group** **Job Description**: We are hiring a Manager, Regional Customer Retention to join our Global Logistics Division based in Singapore. You will champion customer centricity in our approach to customer retention and deliver customer satisfaction via managing multiple...