Hosting Platform Lead

5 years exp

**Roles & Responsibilities**

DFS is rapidly transforming its information systems landscape to drive interesting business initiatives which has dependencies on how effectively data assets are being managed.

As a CTO leadership team member, this role is responsible for the hands-on Technology operations and delivery of Cloud and Hosting Platform. The role will collaborate with Application Development, Business partners, Architecture, Networks, vendors/service providers, and various infrastructure and operations groups to drive DFS moving to cloud programs, and eventually create and support a modernized hosting environment for new and existing products supported by Hybrid Cloud Infrastructure.

If you are passionate about the Cloud operations, Cloud architecture and governance, come and join us

**Responsibilities**:
Lead the Enterprise Cloud Hosting and Governance activities spearheaded by CTO Team.
- Lead, manage and govern the Cloud Services and Hosting platforms team and external vendors, including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services
- Ensures timely liaison with vendors regarding problems, fixes, and required enhancements
- Define and Drive strategies related to Cloud Infrastructure and Cloud Services (Ali Cloud, Azure and Google) throughout the enterprise ensuring all performance and cost curves are closely managed
- Drives the adoption, and articulate the risks/opportunities from leveraging Cloud Infrastructure
- Analyze the cloud infrastructure and provide financial updates and optimization recommendations
- Create metrics, reports, and recommended remediation options and plans for financial excellence in the cloud
- Oversees and directs the timely evaluation, qualification, and implementation of new products, tools, and related appliances as it pertains to the Cloud environment
- Working with large scale networks, compute and storage architectures and assisting Tech Infra & Ops team and other Solution Architects devise best practices
- Lead teams to critically review current processes for effectiveness, quality and simplification
- Develop and implement process solutions to improve operational efficiency

**Key Requirements**:

- BS in Computer Science or equivalent (MS preferred)
- 5-8 years or more of IT Service Management, data center, server, and storage management, virtualization, Citrix, networking, systems management, and/or project management is preferred
- Professional with experience leading large complex enterprise-wide moving to cloud projects/programs
- Familiarity with common enterprise services (Directory Services, Information Assurance, Virtual Desktop, etc.), products (i.e., Oracle, SAP) and frameworks (ITIL)
- Professional experience architecting/operating solutions built on public Cloud Ali Cloud and Azure
- 3rd party Cloud and CDN Provider Experience: Ali Cloud, Azure, Akamai, Palo Alto etc.
- Standard Infrastructure Experience: Monitoring, DNS, DHCP, Backups, and Disaster Recovery
- Outstanding customer relationship management, operations, delivery experience and collaboration skills
- Demonstrated ability to think strategically about business, product, and technical challenges
- Familiarity with archive, disaster recovery and business continuity in global operations
- Familiarity with compliance & security standards across the enterprise IT landscape
- Experience with open-source technology-based infrastructure and deployment orchestration solutions, e.g., Kubernetes, Terraform, Docker, etc
- Effective communicator at all levels of the organisation and outside with third parties
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Exceptional communication skills
- Ability to be personable and tenacious as the situations requires
- Able to work effectively at all levels in an organization. Excellent active listening skills.
- Problem solving and root cause identification skills. Strong analytic and decision-making abilities.
- Must be a team player and able to work with and through others.
- Able to coach and mentor direct team members and extended team member

DFS Group is the world’s leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 700 of the most desired brands through 420 boutiques on four continents. Its network consists of duty free stores located in 11 major global airports and 20 downtown T Galleria locations, as well as affiliate and resort locations. The Group is privately held and majority owned by the world’s largest luxury conglomerate Moët Hennessy Louis Vuitton (LVMH), alo