Outlet Manager

**WHO ARE WE?**

Headquartered in Singapore, Stuff’d is a fresh casual, halal-certified Mexican-Turkish concept founded in 2014. First to merge Al Pastor-styled burrito with Western-styled spit-grilled kebabs, Stuff’d has dominated both categories respectively and expanded to Singapore's largest Mexican-Turkish fresh casual chain. Today, with close to 40 outlets in Singapore, Stuff’d is committed to creating tasty, nutritious, great value, and freshly prepared meals while bringing positivity to the communities we serve.

Stuff’d has expanded beyond our shores with close to 10 franchised stores in Malaysia; the flagship franchised store opened in the Philippines in December 2023. We actively seek to increase our regional footprints throughout the Asia Pacific region.

**WHO ARE WE LOOKING FOR?**

The Outlet Manager is pivotal in ensuring the outlet's daily operational and financial excellence by providing exemplary leadership and decision-making and upholding Stuff’d operational standards while focusing on customer satisfaction, profitability, and compliance.

**YOUR RESPONSIBILITIES
**Outlet Operational Excellence**:
**1. Operational Standards and Customer Experience**:

- Uphold the highest safety, cleanliness, quality, and efficiency levels, ensuring adherence to Stuff’d hospitality standards in all interactions.
- Oversee timely inventory requisitions and receiving procedures and optimize strategies to minimize waste production.

**2. Team Leadership and Implementation**:

- Lead the team in implementing changes to enhance outlet performance and customer experience, ensuring staff readiness to manage crises effectively.
- Ensure the outlet's functionality and equipment are maintained optimally.

**3. Customer Engagement and Communication**:

- Manage customer experiences across various platforms, encouraging and facilitating social media reviews and ratings.
- Establish and maintain positive relationships with internal and external stakeholders, ensuring effective and timely communications.

**4. Reporting and Feedback**:

- Provide comprehensive and timely feedback to the Area Manager regarding outlet activities, achievements, challenges, and recommendations for improvement.

**Safety Compliance and Manpower Management:
**1. Compliance and Risk Control**:

- Conduct scheduled food audits accurately, ensuring compliance with operational, safety, and hygiene regulations.
- Enforce adherence to First-In-First-Out and First-Expiry-First-Out guidelines for food and ingredient usage and sales.
- Communicate and ensure team members follow safe work procedures, maintaining compliance with SFA guidelines and Stuff’d SOPs for food safety.

**2. Resource Planning and Team Management**:

- Forecast resource and manpower needs, planning weekly schedules based on business requirements.
- Manage staff grievances, conflicts, and disciplinary actions, escalating when necessary to the Area Manager/HR.
- Conduct on-site orientations covering safety, hygiene, and comprehensive on-the-job training for new employees.

**3. Leadership and Performance Management**:

- Lead, motivate, and train team members, fostering morale and facilitating succession planning.
- Set goals, provide timely performance feedback, and ensure accountability for each team member, motivating them to achieve targets.

**WHY JOIN US?**
- Monthly performance incentives for full-time service crew
- Annual Performance Bonus (Up to 2 months’ Salary)
- Guaranteed Annual Increment
- Nutritious staff meals
- Grooming allowance
- 100% sponsorship of Private Conversation Language lessons (English)
- Structured and Rapid Career Progression for High Performers
- Dedicated Training and Onboarding program
- Up to 100% Study Grants Sponsorship
- Medical and Leave benefits.
- Employee Perks and Discounts
- 0% Interest loans (Up to 10x of basic salary) *
- Quantum is based on individual performance and depending on each case_