Dc Facilities Manager

JLL supports the Whole You, personally and professionally.
What this job involves
Coordination with DC Colocation provider on all maintenance activities
Work with Client BU and colocation provider for PPM schedules
Ensure all PPM activities and adhoc work are captured inside the Change Order process.
Coordinate with DC Colocation provider on all incidents, and manage to resolution
Work with team to manage Power and Cooling capacity management
Ensure the Data Hall environment is within SLA guidelines at all times.
Coordinate Colocation performance reporting and capacity management
Responsible for capacity reporting Manage all incident reporting / escalation in relation to facilities related issues.
Take queries from Client to facilitate in-depth troubleshooting and backend analysis.
Provide extensive troubleshooting support, as needed.
Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets.
Oversee and support Physical access processes to maintain secure Data Centre facilities.
Play an active role in managing the execution of the Power Maintenance Events.
Support physical audits and ensure the Service Management database is updated and accurate.
Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities.
Coordinate projects - Data Centre Solution tools, space planning, power requirements, cabling requirements.
Work with Client/Vendor, order cables and related supplies.
Allocate job tasks to staff.
May maintain staff’s shift scheduling and approve timecards.
Act as a point of escalation.
Develops and nurtures strong relationships with other technology organizations and identifies opportunities to provide additional service capabilities.
Partners with the Critical Environment team to plan and execute agreed power maintenance events.
Participates in data centre provisioning forums and reviews industry standards for whitespace planning to improve time to market, quality, consistency, and accuracy across assigned data centres.
Fosters a culture of customer-focused behaviours and continuous operational improvement.
Participates in the delivery of data centre optimization and closure programs.
Desired experience and technical skills
Required
Tertiary qualifications in a mechanical, electrical or operational engineering discipline.
At leaset 3 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility.
Resourceful, analytical and problem-solving skill Good communications and interpersonal skills and ability to interact with a wide range of client, client stakeholders and vendor staff
Posses relevant DC certifications
Understands continuous improvement initiatives, client relationship and preparation of reports.
Strong understanding of Data Centre Power schemes.
Strong verbal and written communication skills.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.